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Runtime error

Question asked by JacquesKirouac on May 15, 2014


Runtime error


     I have a customer who had his PC "cleaned". Since then, the runtime application will no longer start and provides the error shown in the image below.

     He his running windows 8.1 and I have other customers running the same runtime application with the same windows release, including myself. 

     I suspect some required file has been deleted, but connot find what it is. Can someone help ?