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Runtime Freezing

Question asked by BP7264 on May 5, 2015

Title

Runtime Freezing

Post

We have a runtime solution created with FM11.  But, we have not rebound the runtime in a long time.  The last time was in XP.  Most customers today are using Win7.

Should we bind a runtime on Win 7 32bit and another on Win 7 64 bit?  Will re-binding on a different platform for the 32 and 64 bit make any difference?

We are seeing event viewer errors when the FM Runtime freezes.  Windows event viewer shows Event 1002 -- "Stopped interacting with Windows".

Below is the Report.wer info.
ersion=1
EventType=AppHangB1
EventTime=130753128081371788
ReportType=1
Consent=1
UploadTime=130753128081839776
ReportIdentifier=35ab0a7c-f33a-11e4-81d5-d4bed915f750
IntegratorReportIdentifier=35ab0a7d-f33a-11e4-81d5-d4bed915f750
WOW64=1
Response.BucketId=9805448
Response.BucketTable=22
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=SchoolCheckIN.exe
Sig[1].Name=Application Version
Sig[1].Value=11.0.3.312
Sig[2].Name=Application Timestamp
Sig[2].Value=4d3f6d9c
Sig[3].Name=Hang Signature
Sig[3].Value=5f91
Sig[4].Name=Hang Type
Sig[4].Value=6400
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=5f91ea74128efb1084250cdb01cebafd
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=4b43
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=4b43799ec1cc6782f99927eebba0e427
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=5f91
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=5f91ea74128efb1084250cdb01cebafd
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=4b43
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=4b43799ec1cc6782f99927eebba0e427
UI[3]=FileMaker Pro Runtime is not responding
UI[4]=If you restart or close the program, you might lose information.
UI[5]=Restart the program
UI[6]=Restart the program
UI[7]=Close the program
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=9805448/nBucketTable=22/nResponse=1/n
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=FileMaker Pro Runtime
AppPath=C:\Program Files (x86)\SchoolCheckIN\SchoolCheckIN.exe
ReportDescription=A problem caused this program to stop interacting with Windows.

Thank you in advance.
Barry

 

Event_Viewer_5-5-15_at_11AM.JPG

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