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Runtime Solution Password Recovery Options..??

Question asked by AndrewAngell on Sep 14, 2012
Latest reply on Sep 17, 2012 by philmodjunk

Title

Runtime Solution Password Recovery Options..??

Post

     I've got a FM solution that I distribute as a runtime.  I have 2 accounts included with the runtime:  admin and user.  Our users use the user account, and the first time they sign in it has them set their own password.  This all works fine.

     People forget their passwords, though, and the only answer I've had for them is to uninstall and re-install the software.  Obviously, this is not ideal.

     I'm looking into this a little more now and I see there is a script step for resetting an account password.  This looks nice, but we'd still have to be signed in to some other account in order to get access to the script, right?  We could at least do a screen share with the person, log in as our admin user, and then reset it for them, but we can't guarantee 24x7 support, so that's not ideal either.

     Is there some other method I could use to make this work nicely for everybody involved?

     I was thinking it would be nice to hook the user account system up to the user's local computer instead of using the built in FM accounts.  That way they could manage all their usernames and passwords on their operating system, and those would then work to sign in to FM.  I'm not finding any information about anything like that, though.

     Any information on how I could handle this in a nice way would be greatly appreciated.  Thanks!

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