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Save Records as PDF - not producing expected results

Question asked by GrosvenorServices on Aug 21, 2012
Latest reply on Aug 22, 2012 by philmodjunk


Save Records as PDF - not producing expected results




Hopefully someone can shed some light on our problem


We're trying to save records as PDF so they can be sent to a mailing company who print & post letters on our behalf


However, when the records are being saved as PDF and loaded into the mailing company's system, they don't appear to contain the text. All images and box borders are there, but any text is seemingly lost in the process.


Opening the Filemaker-produced PDF in Adobe shows that the text is there.


We have tried PDFs that were produced outside of Filemaker (via Word etc) and these work fine - the text is there in the company's system.


I do hope someone has a solution for us, as we've spent hours setting this up


Thanks in advance