7 Replies Latest reply on Aug 22, 2012 6:12 AM by philmodjunk

    Save Records as PDF - not producing expected results

    GrosvenorServices

      Title

      Save Records as PDF - not producing expected results

      Post

      Hi

       

      Hopefully someone can shed some light on our problem

       

      We're trying to save records as PDF so they can be sent to a mailing company who print & post letters on our behalf

       

      However, when the records are being saved as PDF and loaded into the mailing company's system, they don't appear to contain the text. All images and box borders are there, but any text is seemingly lost in the process.

       

      Opening the Filemaker-produced PDF in Adobe shows that the text is there.

       

      We have tried PDFs that were produced outside of Filemaker (via Word etc) and these work fine - the text is there in the company's system.

       

      I do hope someone has a solution for us, as we've spent hours setting this up

       

      Thanks in advance

       

      Adam