2 Replies Latest reply on Sep 13, 2010 9:13 AM by disabled_menno

    Shared DB's not available on all Clients in Windows-domain


      Shared DB's not available on all Clients in Windows-domain


      My customer has a Windows Server 2008 R2 with SBS and runs Active-Directory, Exchange and FM-server 10v2 on that server. I know that for FM-server it is recommended to run on a dedicated machine and also pointed this out to my customer, but I am just a supplier and do not get to decide.

      The FM-server is configured to authenticate only via Filemaker-Accounts so all databases shared bij the FM-server should be able to be opened from any workstation running an FM-client (9v3 and 11v2 in this particular case). Also SSL is disabled, so the time-settings-issue doesn't apply here either.

      However from only one workstation in the customer's network the databases are shown in the "open remote"-dialog and all the other workstation, including the server itself not. I myself am using a VPN to log into my customer's network and I also can see and open the databases.

      We have switched off the firewalls on the server and on the clients, but still nothing changes. Has anyone experienced the same problem and any ideas for us?

      Thank you for any input in advance,

      regards, Menno


      I allready found the articles about FM and networking:

      File Hosting Trouble - http://help.filemaker.com/app/answers/detail/a_id/6098
      Port forwarding - http://help.filemaker.com/app/answers/detail/a_id/5493
      Sharing and Hosting - http://help.filemaker.com/app/answers/detail/a_id/6096

      but none of these helped us towards resolving the issue

        • 1. Re: Shared DB's not available on all Clients in Windows-domain


          Thank you for posting.

          It may help to determine whether the clients can physically connect to the server. On one of the affected clients, trying using telnet from the command line or terminal:

          telnet ServerNameOrIP 5003

          This should tell you whether any network connection can be established to the server.

          Each client machine is also capable of sharing files. Try to share files from some and see if any other clients can connect to them. Again, this will help determine whether the problem is with the network, server, or the individual clients.

          If certain clients can't connect to anything, it could indicate in issue with the server.pem file located in the FileMaker Pro installation directory. Do these files exist on each client and appear to be about 6-8 KB in size? If this is not the case on some of the clients, it may be possible to copy the server.pem from the clients that can connect.

          FileMaker, Inc.

          • 2. Re: Shared DB's not available on all Clients in Windows-domain

            The issue is solved:

            it turns out that the "server.pem" is needed in the directory with the Filemaker-executable. If it is not installed or removed from the directory you will see that there is a FM-server in the local network, but you will never be able to see and open it's shared databases. It does not make any difference which version of Filemaker Pro is used, I've tested it with 9v3 thru 11v2 both the normal Filemaker Pro as well as Filemaker Pro Advanced. I've tested it with FM-server 9.0.3 thru 11.0.2.

            I find it very surprising that this file is needed since in none of the tested combinations SSL is used, nor is it configured, nor has it ever been configured. Interchanging any of the "server.pem"files from any Filemaker Pro version to any other still lets the databases from any deployment be shown in any version of Filemaker Pro??????

            This makes it a bit difficult to understand why I had this problem in the first place since the installer obviously should have copied the file "server.pem" into the Filemaker Pro-directory regardless of the ntp-settings on the workstation.

            The only differences between the PEM-files are that both the Private-Key and the Fingerprint for the Public-Key are different, but the Certificate itself and the Certificate-request are both identical in all these files for each of the Filemaker Pro versions? Again I am not using any secure connections to FM-server at all, since all these networks are private networks with decent firewalls.

            Anyway, the main thing for me is that my issue is resolved.

            regards, Menno