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Snapshot Link not opening remotely

Question asked by macwizard on Sep 22, 2011
Latest reply on Sep 16, 2013 by Sorbsbuster


Snapshot Link not opening remotely


Using FM Server v 11.3 on (Lion OS X v. 7) and Client 11v.3 on Snow Leopard or Leopard, I send a snapshot link by email which opens perfectly IF the recipient is on the same local network as the FM Server.  But if the recipient is connected to the server over TCP/IP from a remote location, they get the following error message:

"The file xxx.fp7 could not be opened.  Either the host is not available, or the file is not available on that host."

Can anyone shed some light on this? Thanks very much.