The number above looks like the wrong phone number. The correct phone number is 800-325-2747. Maybe it was a typo in your email, or some other mistake. I'm sure you could call the correct number and still fix the issue.
Thanks! Apparently the number was indeed the problem, because I was indeed dialing 425-. Don't know if it was my mistake from the get-go, or whether that was the number in the email I got.
I'll try the real number tomorrow. Thanks again.