3 Replies Latest reply on Nov 13, 2013 9:12 AM by PixieDavis

    Trailing grand summary - grand total showing garbled text

    PixieDavis

      Title

      Trailing grand summary - grand total showing garbled text

      Post


           Hi

            

           Using FMPRO10

            

           Been using for years.

            

           Have a trailing grand summary with Total, vat & grand total.

            

           The grand total is a calculation of total + vat.

            

           All has been working fine for ages.

            

           Today noticed the grand total is not showing the total - instead it is showing some garbled text.

            

           Any ideas what has happened and how to resolve.

      preview.jpg

        • 1. Re: Trailing grand summary - grand total showing garbled text
          philmodjunk

               Check it out in layout mode and see what font is specified. Check a back up copy to see if it has the same issue--your layout or file could be damaged or your system could be substituting a different font for what was originally specified.

               You may want to run a recover on the file:

               Things to keep in mind about Recover:

               While Recover almost always detects and fully corrects any problems with your file...

                 
          1.           The recovered copy may behave differently even if recover reports "no problems found".
          2.      
          3.           Recover does not detect all problems
          4.      
          5.           Recover doesn't always fix all problems correctly
          6.      
          7.           Best Practice is to never put a recovered copy back into regular use or development. Instead, replace the damaged file with an undamaged back up copy if this is at all possible. You may have to save a clone of the back up copy and import all data from your recovered copy to get a working copy with the most up to date information possible.

                

               And here's a knowledgebase article that you may find useful: What to do when your file is corrupt (KB5421).

          • 2. Re: Trailing grand summary - grand total showing garbled text
            ArtL

                 Well, I can take a stab at some suggestions....

                 Has the format of the field changed from number to text?

                 Check that first.

                 Has the font that you've been using disappeared or corrupted?  This could happen if you upgrade your Operating System.

                 I would start with that.

                  

            • 3. Re: Trailing grand summary - grand total showing garbled text
              PixieDavis

                   Thanks for suggestions.

                   Font was ok etc..

                   Decided to try a backup copy. Worked fine.

                    

                   Still dont know what or how it happened, although a operating system upgrade was done recently.

                    

                   Luckily found it before i did any major inputting.

                   using backup copy.