What the buttons look like tells us nothing useful.
What script or script step is performed when the button is clicked would be helpful.
PS. You are using an extremely old verions of FileMaker Pro.
Alright, thanks I've never used the program before but we found it was a scripting issue and will get with our programmer to get it fixed. Thanks for your help oh and yes I know, when I called File Maker they said it this version was from 1997.