1 Reply Latest reply on May 21, 2015 9:22 AM by philmodjunk

    updated to rev14 and now scripts for email not working

    evansj2

      Title

      updated to rev14 and now scripts for email not working

      Post

      this is a carry over from a post i did on the server side,

      We updated our server to Rev 14, had a few issues but we are working through them. But I opened one of the working files in the application Rev14 and now when i click on the button to send email i get an error code -1.

      here is the script


      Send Mail [ Send via E-mail Client ; To: "avtechs@rpi.edu;mediaops@rpi.edu"; Subject: "Trouble Ticket Status: " & Issues Tracking::
      Status & ", Ticket ID#: " & Issues Tracking::Issue ID & ", Reported Problem Type: " &Issues Tracking::Problem Type; Message: Issues
      Tracking::Assigned Technician &
      " has updated the ETR listed below¶¶" &
      "ID Number: "& Issues Tracking::Issue ID& "¶"&
      "Title: "& Issues Tracking::Title & "¶¶"&
      "Type of Problem: " & Issues Tracking::Problem Type & "¶¶"&
      "Building: " & Issues Tracking::Building & "¶"&
      "Room: " & Issues Tracking::Room& "¶"&
      "Date and Time of Event: " &Issues Tracking::Date of Event & "," & Issues Tracking::Time of Event & "¶¶"&
      "Description:¶" & Issues Tracking::Description & "¶¶"&
      "----------------------------------------------------------------------------------------" &"¶"&
      "The status of your reported issue has changed.¶"&
      "Technical Comments: ¶ "
      &Issues Tracking::Technician_Comments &"¶¶2--¶"
      &Issues Tracking::Technician_Comments[2] &"¶¶3--¶"
      &Issues Tracking::Technician_Comments[3] &"¶¶ 4--¶"
      &Issues Tracking::Technician_Comments[4] &"¶ 5--¶"
      &Issues Tracking::Technician_Comments[5] &"¶¶"
      &"----------------------------------------------------------------------------------------" &"¶"&
      "Be Kind- Rewind¶" ]

      As you can see its nothing fancy (wrote it ~8 years ago) and it works when opened in the Rev 13 application on my CPU (although i do get an Server Busy Error - known bug and still waiting on a fix)

      anyone have any ideas?