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Users are not seeing changed data in a timely manner

Question asked by BarbaraWeitbrecht on Jan 30, 2015
Latest reply on Feb 3, 2015 by philmodjunk

Title

Users are not seeing changed data in a timely manner

Post

We have a large FileMaker 13 application, which includes a Server, 40 seats of FileMaker Pro, one copy of FileMaker Pro Advanced, and a PHP-based web server, all on Windows machines.

Our workflow depends on users seeing changed data in a timely manner. However, this is not happening. User A will change a field and commit the changes by clicking on the background or in another field, but User B won't see the changes for minutes, hours or even days. Needless to say, this is causing some major grief in our office.

I have tried to clean up the server environment to improve cache behavior. Cache hit percent is normally between 98 and 100%, and there is plenty of disk space available.

Has anyone seen this kind of behavior? What might be happening here?

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