Web Direct form problems
We have a Web Direct form with several fields. Some of the fields have validation (can not be blank), some are checked in the script when the client click the submit button.
We are running into a problem with fields that are filled in being reported as blank when the client scrolls the screen. If a script based check sends the client back to the screen, the field still has text in it, but the validation program does not recognize it.
About one in three people experience this frustration.
Are there any ideas as to why this is happening?