3 Replies Latest reply on Nov 18, 2009 9:57 AM by philmodjunk

    Web viewer not finding movie

    DLW-BPEX

      Title

      Web viewer not finding movie

      Post

      For a splash screen, I have a Web viewer that points to a QT movie on my server. All was working fine. Then I changed the file extension (on the server) temporarily so the 5Mb file would not start to download each time I loaded that screen to work on it further. Of course then an error message was returned that "requested file not found on the server", Port 80.

       

      Now that I have changed the file extension back, I get that same error. But if I hit RELOAD from within the Web viewer, it is fine. Also downloads/plays okay within my browser. And pointing the Web viewer to some other site works fine.

       

      I have re-uploaded the file, flushed the FM cache, cleared the browser cache, deleted and re-created the Web viewer. No dice. Every time that screen is loaded again, same error. But RELOADing it works.

       

      Any ideas on this?

      Thank you.

      David 

        • 1. Re: Web viewer not finding movie
          philmodjunk
            

          I know it's not the first thing I'd try due to the work involved, but you might try rebuilding this layout.

           

          Create a new blank layout.

          Copy all layout objects except the web viewer in the old layout to the clipboard and paste them into the new layout.

          Recreate the web viewer without copying it from the original layout.

          Test the rebuilt layout and see if it has the same problem.

           

          You might also test a recovered copy of the file. I've now seen two different instances where I recovered a file and FMP reported "no problems found" yet performed correctly when the original did not--I'm guessing that the recover operation set some data structure in the file back to "factory specs" and that corrected the problem but then didn't log this in the recover log.

           

          I wouldn't then use the recovered file, but at least I'd know what caused the problem and could either revert to an older back up copy or rebuild the file.

          • 2. Re: Web viewer not finding movie
            DLW-BPEX
              

            Thanks, Phil. Rebuilding the layout made no difference. But fortunately my latest backup was missing only that splash layout with the Web viewer. A fresh layout built in the backup now works fine.

             

            Very strange. I guess the moral is: don't ever "break" something on purpose for a shortcut.

            David

            • 3. Re: Web viewer not finding movie
              philmodjunk
                

              Perhaps a better moral:

               

              Always make frequent backups of every file.