When a process or program works in one or more users, and does not work in a single user, the conventional wisdom is a damaged preference file (plist in OSX) located in the HD>Users>SpecificUser>Library>Preferences folder. Logic would suggest a plist with filemaker in the name, but this not always the case.
Thanks, I'll check this out! I'm not too familiar with OSX - usually do PC's. If this Preference File is damaged, can it be "repaired" in some way (or deleted & will be re-created)?
Thanks! Deleted the Preference files as you suggested & that did the trick. Learned something new as well....
I am having a similar problem on a PC. I've tried repairing and reinstalling. The initial spalsh screen stalls and then windows informs me of an error. I have used this software for over a year on the same computer and within the last month it stopped opening.
Is there a comparable preferences solution with a PC, and if so, what are the file paths? If not, what is the solution for a PC?
Thank you for your post.
If the splash screen stalls and displays an error message, what is the error message? This does not sound like a Preferences issue, so I'd like to get more information before pursuing that route.
To generally answer the question, the preferences are stored in the Windows Registry.
Thanks for your response. I'm stuck on what to do b/c most forums addressing this problem deal with macs.
What happens is, the splash screen pops up and runs through loading the fonts and autoupdate. Then is says "initializing" and crashes. I get no error message, just windows requesting that I report the error. The Event Viewer records no specifics about this error.
Like people in this (and other) forums, I have attempted a reinstall of fmp8 and my fmp9 upgrade. Both versions crash on the splash screen.
It worked fine a month ago and I 've been struggling to figure out this problem ever since. 've used filemaker for about a year on this laptop previous to this. The things that I have changed since I was last able to successfully open FMP (which may or may not influence the problem) are:
1. uninstalled unrelated non-essential programs
2. the wireless network i use now requires a daily security scan, which includes completly up-to-date windows updates (which i had previously turned off) and virus protection (i use symantec, i say that b/c mcafee has been now to cause this issue with fmp v5)
3. installation of a few programs (cranR, maxent...both freeware statistical and ecological analysis programs)
That's all I can think of off the top of my head.
Should I attempt tweaking my preferences? Should I do a custom install (and what features should I select or not)? I'm hoping this doesn't call for a something drastic like wiping my hard drive and starting fresh.
Thank you for the additional information, and I apologize for the late reply.
Since this used to work, something has obviously changed. I would never recommend wiping your hard disk!
Before reinstalling FileMaker Pro 8 (and upgrade to FileMaker Pro 9), did you remove them or just install again? If the latter, then go into Contole Panel, select "Add or Remove Programs", and select FileMaker Pro 8. Once completely removed, then re-install FileMaker Pro 8. Launch FileMaker Pro 8 and see if you crash. If not, then perform the same steps for FileMaker Pro 9.
If the above still doesn't work, then we need to look more at the system level. It sounds like you removed all "non-essential programs", but I would also run msconfig and stop all non-Microsoft services. If this doesn't work, create a new user account and launch FileMaker Pro from there. Does this work?
Please continue to keep me updated with any progress.
I get FM11v3 hanging on launch. No error message, it just doesn't go anywhere, stuck on Loading AutoUpdate. It's running on a virtual PC running XP (sitting on a Mac Lion machine - we need this setup because our Zebra Card print has no Mac driver).
Creating a new user works the first time, I can launch FM. As soon as I quit FM I can't get in, stuck again. Tried it with a handful of new users and have un- & re-installed FM11 multiple times (manually removing any FM files/folders). I've tried repairing the install; same deal. I was able to get in as a new user and disable the AutoUpdate plug-in - no luck there either.
This setup has worked for over a year, and only stopped after an accidental change in a script caused me to select the printer hardcoded into a script.
Appreciate this is an old post but maybe someone has since found a solution.