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Windows upgrade is giving client "Does not contain a qualifying product."

Question asked by travispressestheredbutton on Feb 24, 2015
Latest reply on Feb 24, 2015 by philmodjunk

Title

Windows upgrade is giving client "Does not contain a qualifying product."

Post

We have a client running FileMaker Pro 12 on Windows. We've purchased an upgrade to 13 and provided the upgrade.exe and license to them. They are unable to get past the error "The directory "C:\Program Files (x86)\FIleMaker\FileMaker Pro 12" does not contain a qualifying product.

I've seen articles on why a Mac would provide this error but not windows. Has anyone else run into this?

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