1 Reply Latest reply on Mar 19, 2010 4:54 AM by JoshO.

    Work order/Repair Queuing with filemaker



      Work order/Repair Queuing with filemaker


      I own and operate a fairly busy cell phone repair shop. Currently all work orders are taken by hand and attached to the phone. The phone is then placed in a specific "awaiting repair" area if it cannot be repaired immediately. And if it requires parts that we need to order, we keep the paperwork with the phone and place it in another "waiting for parts" section. We scribble our notes in the margins of the paper work order when need be.


      I would like a way to digitize this and have a central repair queu software that my techs can look at to see whats going on with a phone, and at what phase of the repair it is at. I would like to be able to add notes during the course of a repair, and close it out once the repair is finished and the phone has been picked up. With the paper method we use now, phones get placed in the wrong area and is extremely prone to human error. Especially when the tech that worked the day before is not working today.


      Is filemaker capable of doing this? I see that it has invoicing, task management, and issue tracking. But none of it seems to really be what I am looking for. Can anyone clarify it or suggest something to me?

        • 1. Re: Work order/Repair Queuing with filemaker

          Capable, yes.  You may need to do something more customized.  The templates that come with FileMaker are ok, but for more complex things like a repair ticket management solution...you will probably need some customization done.


          Or you can search around the web for samples or commercially sold products that already have built in most of what you need.  Many of those companies/developers offer customization for their pre-built solutions.