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[FM10] Printing / Printer Driver Issues - MAC and WIN

Question asked by user14801 on Feb 10, 2009
Latest reply on Feb 10, 2009 by user14801

Title

[FM10] Printing / Printer Driver Issues - MAC and WIN

Post

Two clients have been upgraded to FM10 -- one MAC, one WIN.

Client #1 -- MAC ONLY.

User is on OSX 10.5.6 attempting to print to a USB Epson 1280 printer with driver 3.09 -- FAILS.  Three printer drivers to choose from in her printer dialog (Epson 1280, Epson 1280 and Espson 1280-1).  The first two error out immediately.  The last appears to go to a printer but neither prints nor errors out.

All other programs print normally to this printer.

This printer worked normally on FM9 last week before the upgrade.

Another upgraded user on the same network, with the same OS, printer, and print driver, printing the same record, has no problem.

I sounds/looks/feels like a driver issue for this user.

What is the likely cause?
What is a likely solution?

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Client #2 -- MAC AND WIN:

User on OSX 10.X.X (TBD) and Windows XP (version TBD) on Parallels.  The databse prints gibberish (overlapping text and wrong characters) on both platforms.  FM9 on MAC and WIN used to print fine from this user prior to the upgrade last week.

Other upgraded users on the network can print just fine.  

This also appears to be a driver issue ... but on two platforms at the same time ... on one user only.  Wierd.

What is the likely cause?
What is a likely solution?

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Thanks in advance.

 

Martin cohen















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