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"Disconnect" of client fails in FMSA Admin console; client cannot be disconnected.

Question asked by osm on Nov 18, 2008
Latest reply on Nov 20, 2008 by TSGal

Summary

"Disconnect" of client fails in FMSA Admin console; client cannot be disconnected.

Description of the issue

FileMaker Product(s) involved:FileMaker Pro 9.0v3, FileMaker Server 9.0v3.326 Operating System(s) involved:Win XP client, Mac OS 10.5.5 filemaker server Detailed description of the issue:In FileMaker's Java-based Server Admin Console, under the "clients" area, there is an option to  "Disconnect" a client listed.  This action has failed; in our FMSA Admin console, a client could not be disconnected. Meanwhile, for that user, an error repeatedly appeared when that user attempted to connect to FileMaker Server remotely: '"Maximum Number of Licensed Users is currently using this copy of FileMaker Pro....' But that user is actually not in conflict with any other licensed user.  The user did attempt numerous times to disconnect, wait, and try again -- to no avail.  Action: Disconnect client via FMSA 9 admin console.Expected Result:Client is disonnected, by the deadline specified.   Actual Result:Nothing.  Client remains listed under 'clients' in FMSA admin console. Exact text of any error message(s) that appeared: No error on server side, for 'disconnect' bug. Error on client side, during 'open remote': "Maximum Number of Licensed Users is currently using this copy of FileMaker Pro...."  Any workarounds that you have found:Restart FMSA.

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