AnsweredAssumed Answered

"Save as pdf" script step crashes randomly

Question asked by tds on Oct 17, 2012

Summary

"Save as pdf" script step crashes randomly

Product

FileMaker Server

Version

server advanced 12v2 and filemaker pro 12v2

Operating system version

windows server 2003

Description of the issue

Event Type:     Error
Event Source:     Application Error
Event Category:     (100)
Event ID:     1000
Date:          17/10/2012
Time:          7:32:45
User:          N/A

Description:
Faulting application FileMaker Pro.exe, version 12.0.2.228, faulting module DLI_PDFL91.dll, version 9.1.0.25, fault address 0x00041654.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 46 69 6c   ure  Fil
0018: 65 4d 61 6b 65 72 20 50   eMaker P
0020: 72 6f 2e 65 78 65 20 31   ro.exe 1
0028: 32 2e 30 2e 32 2e 32 32   2.0.2.22
0030: 38 20 69 6e 20 44 4c 49   8 in DLI
0038: 5f 50 44 46 4c 39 31 2e   _PDFL91.
0040: 64 6c 6c 20 39 2e 31 2e   dll 9.1.
0048: 30 2e 32 35 20 61 74 20   0.25 at
0050: 6f 66 66 73 65 74 20 30   offset 0
0058: 30 30 34 31 36 35 34      0041654

Steps to reproduce the problem

I run a server hosted filemaker database with order details on filemaker pro 12v2.
An automated script loops through all the sales regions to create a pdf of the report, and send the pdf afterwards as an attachment of a mail. The script stops at random moments and the whole filemaker application stops working., generating the above error. It looks like a problem with module DLI_PDFL91.dll
Description:
Faulting application FileMaker Pro.exe, version 12.0.2.228, faulting module DLI_PDFL91.dll, version 9.1.0.25, fault address 0x00041654.

i used to run the same database on server v11, without any problems. Since version 12 i face this problem.

when i run the database in filemaker pro (not in server) i face the same problem.
I did already a recovery of the file,no errors reported, i used the recovered file, but still it is not working.

i think there is a memeory leak in the DLI_PDFL91.dll which causes the crash of filemaker.

i don't have the problem with the same database when runned on a mac...

Exact text of any error message(s) that appear

Event Type:     Error
Event Source:     Application Error
Event Category:     (100)
Event ID:     1000
Date:          17/10/2012
Time:          7:32:45
User:          N/A

Description:
Faulting application FileMaker Pro.exe, version 12.0.2.228, faulting module DLI_PDFL91.dll, version 9.1.0.25, fault address 0x00041654.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 46 69 6c   ure  Fil
0018: 65 4d 61 6b 65 72 20 50   eMaker P
0020: 72 6f 2e 65 78 65 20 31   ro.exe 1
0028: 32 2e 30 2e 32 2e 32 32   2.0.2.22
0030: 38 20 69 6e 20 44 4c 49   8 in DLI
0038: 5f 50 44 46 4c 39 31 2e   _PDFL91.
0040: 64 6c 6c 20 39 2e 31 2e   dll 9.1.
0048: 30 2e 32 35 20 61 74 20   0.25 at
0050: 6f 66 66 73 65 74 20 30   offset 0
0058: 30 30 34 31 36 35 34      0041654

Configuration information

windows server 2003
filemaker server advanced 12v2
filemaker pro 12v2

Workaround

run it on a mac manually, as i cannot do my odbc updates trough mac.

Outcomes