0 Replies Latest reply on Oct 17, 2012 9:34 AM by tds

    "Save as pdf" script step crashes randomly

    tds

      Summary

      "Save as pdf" script step crashes randomly

      Product

      FileMaker Server

      Version

      server advanced 12v2 and filemaker pro 12v2

      Operating system version

      windows server 2003

      Description of the issue

      Event Type:     Error
      Event Source:     Application Error
      Event Category:     (100)
      Event ID:     1000
      Date:          17/10/2012
      Time:          7:32:45
      User:          N/A

      Description:
      Faulting application FileMaker Pro.exe, version 12.0.2.228, faulting module DLI_PDFL91.dll, version 9.1.0.25, fault address 0x00041654.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
      Data:
      0000: 41 70 70 6c 69 63 61 74   Applicat
      0008: 69 6f 6e 20 46 61 69 6c   ion Fail
      0010: 75 72 65 20 20 46 69 6c   ure  Fil
      0018: 65 4d 61 6b 65 72 20 50   eMaker P
      0020: 72 6f 2e 65 78 65 20 31   ro.exe 1
      0028: 32 2e 30 2e 32 2e 32 32   2.0.2.22
      0030: 38 20 69 6e 20 44 4c 49   8 in DLI
      0038: 5f 50 44 46 4c 39 31 2e   _PDFL91.
      0040: 64 6c 6c 20 39 2e 31 2e   dll 9.1.
      0048: 30 2e 32 35 20 61 74 20   0.25 at
      0050: 6f 66 66 73 65 74 20 30   offset 0
      0058: 30 30 34 31 36 35 34      0041654

      Steps to reproduce the problem

      I run a server hosted filemaker database with order details on filemaker pro 12v2.
      An automated script loops through all the sales regions to create a pdf of the report, and send the pdf afterwards as an attachment of a mail. The script stops at random moments and the whole filemaker application stops working., generating the above error. It looks like a problem with module DLI_PDFL91.dll
      Description:
      Faulting application FileMaker Pro.exe, version 12.0.2.228, faulting module DLI_PDFL91.dll, version 9.1.0.25, fault address 0x00041654.

      i used to run the same database on server v11, without any problems. Since version 12 i face this problem.

      when i run the database in filemaker pro (not in server) i face the same problem.
      I did already a recovery of the file,no errors reported, i used the recovered file, but still it is not working.

      i think there is a memeory leak in the DLI_PDFL91.dll which causes the crash of filemaker.

      i don't have the problem with the same database when runned on a mac...

      Exact text of any error message(s) that appear

      Event Type:     Error
      Event Source:     Application Error
      Event Category:     (100)
      Event ID:     1000
      Date:          17/10/2012
      Time:          7:32:45
      User:          N/A

      Description:
      Faulting application FileMaker Pro.exe, version 12.0.2.228, faulting module DLI_PDFL91.dll, version 9.1.0.25, fault address 0x00041654.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
      Data:
      0000: 41 70 70 6c 69 63 61 74   Applicat
      0008: 69 6f 6e 20 46 61 69 6c   ion Fail
      0010: 75 72 65 20 20 46 69 6c   ure  Fil
      0018: 65 4d 61 6b 65 72 20 50   eMaker P
      0020: 72 6f 2e 65 78 65 20 31   ro.exe 1
      0028: 32 2e 30 2e 32 2e 32 32   2.0.2.22
      0030: 38 20 69 6e 20 44 4c 49   8 in DLI
      0038: 5f 50 44 46 4c 39 31 2e   _PDFL91.
      0040: 64 6c 6c 20 39 2e 31 2e   dll 9.1.
      0048: 30 2e 32 35 20 61 74 20   0.25 at
      0050: 6f 66 66 73 65 74 20 30   offset 0
      0058: 30 30 34 31 36 35 34      0041654

      Configuration information

      windows server 2003
      filemaker server advanced 12v2
      filemaker pro 12v2

      Workaround

      run it on a mac manually, as i cannot do my odbc updates trough mac.