check out the security settings for this user. There is a checkbox 'disconnect user on idle' (or similar, I don't have the english version). The checkbox is on the settings screen for the specific user/user-role
Thank you for your response. Do I need to access these settings from the users machine or just their log in?
theese are security settings for that account - doesn't be machine-specific, it's database-specific. Just log in to the db with an admin account on a machine with FileMaker pro installed and with access to the FMServer
You'll find this account info in "Manage | Security"