AnsweredAssumed Answered

Admin Console forbidden from most locations

Question asked by Yadin on Jan 8, 2014
Latest reply on Jan 9, 2014 by philmodjunk

Summary

Admin Console forbidden from most locations

Product

FileMaker Server

Version

12

Operating system version

Server 2008

Description of the issue

When going to port 16000 and clicking to Start Admin Console from various systems, instead of starting or getting a java prompt or a download window or whatever, you get this:

HTTP Status 403 -
FileMaker Server has encountered an error:
Access to the specified resource () has been forbidden.

If the Server Launch Page is not available, visit the FileMaker Website for more assistance.
FileMaker Server

Since this is network based, it's clear there is some odd permissions issue in the server software that denies access to the console based on network connection.  I can make no sense of this however based on IP ranges as to what it's allowing and denying.  I can find no documentation on this or place to configure it.  I find this issue is common, and no resolutions for 4 years and as many versions.  It's clear this is based in the configuration of the software given the error condition and is not due to firewalls.

Steps to reproduce the problem

Noted in Description

Expected result

Admin console will launch

Actual result

403 Forbidden

Exact text of any error message(s) that appear

Noted in Description

Configuration information

Browser and OS for connecting client do not matter.  All other portions of the web interface and IWP work fine from all connections/systems/browsers.  This is isolated to the Admin Console when accessed from certain subnets.

Workaround

None.  Due to the time spent trying to sort this out and the lack of any documentation on it, I now consider this a bug and not a simple configuration/support issue.

Outcomes