1 Reply Latest reply on Mar 13, 2015 9:56 AM by TSGal

    All script steps shifted to right in printout from "Manage Scripts" window

    DavidHollander

      Summary

      All script steps shifted to right in printout from "Manage Scripts" window

      Product

      FileMaker Pro

      Version

      FileMaker Pro Advanced 13.0v5

      Operating system version

      Mac OS X 10.9.5

      Description of the issue

      I have two Macs in my home office, both running FMPA 13.0v5 on Mac OS 10.9.5, printing to the same HP LaserJet 4050 as they always have. Since yesterday, the Mac mini's printouts of any script from any FM file is shifted to the right. The same scripts print fine to the same printer from my MacBook Air.

      The header (script name) and footer (timestamp and file name) are in their proper locations, but on every page ALL the script steps (the "body" of the printout) are shifted right. That's also visible in the Print dialog window's "Preview" of the printout: you can see the body text shift right, each time any dialog window control is clicked (e.g., the "From" page or "To" page field is activated, or the "All" button).

      Steps to reproduce the problem

      1. Open "Manage Scripts".
      2. Click to select any script.
      3. Click the "Print" button at the bottom of the Manage Scripts window, or from the File menu.
      4. (Optionally) Click any of the options within the Print dialog window, such as "From", or "All", or "Presets", and watch the preview of the script printout shift right.

      Expected result

      Each page of the script prints normally, flush along the left margin of the page (except where "nesting" is expected, as between If-End If steps).

      Actual result

      Each page's header (script name) and footer (timestamp and file name) are in their normal locations as usual -- but on every page ALL the script steps (the "body" of the printout) are shifted right.

      That's also visible in the Print dialog window's "Preview" of the printout: you can see the body text shift right, EACH time any dialog window control is clicked (e.g., the "From" page or "To" page field is activated, or the "All" button). With each click of any control, the preview shows the body of the script shift more and more to the right.

      Exact text of any error message(s) that appear

      none

      Configuration information

      The problem persisted even after I uninstalled FMPA 13v5 completely, and did a "Reset printing system..." in System Preferences. I reinstalled FMPA 13v5 and created the HP LaserJet 4050 printer again, and the same problem was still seen. OS 10.9.5 is fully updated.

      My other Mac (same FMPA version, same OS X version) never displayed this problem, printing the same scripts to the same printer.

      Workaround

      In the process of preparing this report, the problem seems to have disappeared at last! I have now printed several scripts normally, even after a restart.

      But I still want to report and document what I saw for the last 24 hours, in case it's useful to FMI.

      The screenshot shows the Print dialog window earlier today. Notice how the Preview shows the body of the page indented severely to the right.

      Printing_a_script_--_steps_shifted_right.png

        • 1. Re: All script steps shifted to right in printout from "Manage Scripts" window
          TSGal

          David M. Hollander:

          Thank you for your post.

          I have not seen this particular previously, and I know that doesn't help you.  Even with that said, it's difficult to determine the cause.

          Like you, since this is working on another machine, I would have tried the different Print settings, and if that fails like it did with you, I would go into Page Setup, select another printer, and then go back into Preview/Print.  If that worked, I would have gone back into Page Setup and reset it back to the original printer.

          In case memory became affected, quitting and relaunching FileMaker Pro would be my next step, and if that failed, rebooting the computer.  Finally, replace the printer driver.

          Please let me know if you run into the issue again.

          TSGal
          FileMaker, Inc.