AnsweredAssumed Answered

APPCRASH (.dll)

Question asked by jessicar on Aug 27, 2013
Latest reply on May 2, 2014 by jessicar

Summary

APPCRASH (.dll)

Product

FileMaker Pro

Version

12.0.3.328

Operating system version

Windows 7

Description of the issue

Ever since we upgraded to FM12 users are experiencing crashing of Filemaker. I cannot isolate the issue, it happens about half of the time.. Sometimes users are idle, sometimes they are running scripts, sometimes they just (tried to) closed the program.

When prompted with the first "FileMaker Pro Advanced has stopped working" error, I force close the program and a second crash happens.

Steps to reproduce the problem

I have specific error information, but I don't know how to fix the issue from here.

Exact text of any error message(s) that appear

1st crash (specifically, when I just closed a database) :
Problem Name: APPCRASH
Application Name: FileMaker Pro Advanced.exe
Application Version: 12.0.3.328
Fault Module Name: ViewSystem.dll
Fault Module Version: 0.0.0.0
Exception Code: c0000005
Exception Offset: 0001b146
OS Version: 6.1.7601.2.1.0.256.4

2nd crash (I've just Closed the program via the first crash dialog box) :
Problem Name: APPCRASH
Application Name: FileMaker Pro Advanced.exe
Application Version: 12.0.3.328
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18205
Exception Code: c0150010
Exception Offset: 0008482b
OS Version: 6.1.7601.2.1.0.256.4

Configuration information

Connecting to FileMaker Server 12 (v12.0.4.405)
FileMaker Pro 12 Advanced and FileMaker Pro 12 (v12.03)

Workaround

Reinitiate FileMaker every time it crashes.

APPCRASH.png

Outcomes