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BEX Error (Windows 7) in Value Lists Causes Crash

Question asked by AlannaClare on Oct 27, 2014
Latest reply on Oct 30, 2014 by TSGal

Summary

BEX Error (Windows 7) in Value Lists Causes Crash

Product

FileMaker Pro

Version

12.0.4

Operating system version

Windows 7

Description of the issue

We are getting reports of FileMaker crashing, sometimes with a BEX error, when users enter a field containing a drop-down list. It is happening in two completely different databases, with different user bases.

So far, all users who report this issue are using Windows 7. I was able to replicate the problem once in the first database where it occurred, and got a BEX error, as shown below. I cannot verify that this is the same "fault module" as the others, as I was not able to gather that information from the users.

My version of the FMP software at the time I replicated the error was 12.0.3.328, but others who reported the error had the most recent version FMP 12.

We have recovered both databases in question, with no change in the crash incidence.

Steps to reproduce the problem

Log into database
Enter layout with value list
Put cursor into value list field
Watch database crash
In some cases, there is a BEX error message, in others the database just quits.

Expected result

Value list appears, and a selection may be made

Actual result

Crash

Exact text of any error message(s) that appear

There are two different messages that may appear.

The first is a BEX error (please note, this is just one that happened; I cannot verify that all the BEX instances have the same fault modulename, etc. - it has also occurred with 12.0.4 versions of FMP, so an update will not help) . I have included the text of one of those below.

The second is just a notification from Windows that the application has crashed. There is no message from FMP.

==================
Problem signature:
  Problem Event Name:    BEX
  Application Name:    FileMaker Pro.exe
  Application Version:    12.0.3.328
  Application Timestamp:    507477a9
  Fault Module Name:    COMCTL32.dll
  Fault Module Version:    6.10.7601.17514
  Fault Module Timestamp:    4ce7b71c
  Exception Offset:    0002321d
  Exception Code:    c0000409
  Exception Data:    00000000
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033
  Additional Information 1:    959a
  Additional Information 2:    959a95f9d66970b48d7acf71a8c266c9
  Additional Information 3:    6f41
  Additional Information 4:    6f41b49c674a7e4f36abdfdaa18e0e1c

Configuration information

All users who have had this issue appear to be using Windows 7. We don't have easy access to their computers and cannot determine what else they may have in common. Not all Windows 7 users have this issue.

Workaround

None so far

Outcomes