BEX Error (Windows 7) in Value Lists Causes Crash
Operating system version
Description of the issue
We are getting reports of FileMaker crashing, sometimes with a BEX error, when users enter a field containing a drop-down list. It is happening in two completely different databases, with different user bases.
So far, all users who report this issue are using Windows 7. I was able to replicate the problem once in the first database where it occurred, and got a BEX error, as shown below. I cannot verify that this is the same "fault module" as the others, as I was not able to gather that information from the users.
My version of the FMP software at the time I replicated the error was 220.127.116.118, but others who reported the error had the most recent version FMP 12.
We have recovered both databases in question, with no change in the crash incidence.
Steps to reproduce the problem
Log into database
Enter layout with value list
Put cursor into value list field
Watch database crash
In some cases, there is a BEX error message, in others the database just quits.
Value list appears, and a selection may be made
Exact text of any error message(s) that appear
There are two different messages that may appear.
The first is a BEX error (please note, this is just one that happened; I cannot verify that all the BEX instances have the same fault modulename, etc. - it has also occurred with 12.0.4 versions of FMP, so an update will not help) . I have included the text of one of those below.
The second is just a notification from Windows that the application has crashed. There is no message from FMP.
Problem Event Name: BEX
Application Name: FileMaker Pro.exe
Application Version: 18.104.22.1688
Application Timestamp: 507477a9
Fault Module Name: COMCTL32.dll
Fault Module Version: 6.10.7601.17514
Fault Module Timestamp: 4ce7b71c
Exception Offset: 0002321d
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 959a
Additional Information 2: 959a95f9d66970b48d7acf71a8c266c9
Additional Information 3: 6f41
Additional Information 4: 6f41b49c674a7e4f36abdfdaa18e0e1c
All users who have had this issue appear to be using Windows 7. We don't have easy access to their computers and cannot determine what else they may have in common. Not all Windows 7 users have this issue.
None so far