2 Replies Latest reply on Dec 15, 2011 9:35 AM by philmodjunk

    BUG - "not enough memory", unfixable

    SamKim

      Summary

      BUG - "not enough memory", unfixable

      Product

      FileMaker Pro

      Version

      11.0v4

      Operating system version

      Mac OSX 10.6.8

      Description of the issue

      Unable to generate digital files from records with ANY common type of placed art, instead yields error message "not enough memory to complete this operation" when there is unquestionably enough memory available, and error persists after file cache memory is set to maximum, therefore an unfixable problem, a programming problem that should have been fixed in beta.

      Steps to reproduce the problem

      Various placed artfiles, each tried separately: TIF, EPS, JPG, PDF
      Print record hardcopy w various placed art, each separately: ok.
      Print record to PDF w various placed art, each separately: fail/error.
      Print record to PostScript w various placed art, each separately: fail/error.
      Print record hardcopy with no placed art: ok.
      Print record to PDF with no placed art: ok
      Print record to PostScript with no placed art: ok.
      ERROR message "not enough memory" so go to Preferences:Memory and set file cache memory to maximum allowed at 256k, then repeat all above steps: exact same results.

      Expected result

      Expected to generate digital files from records for electronic distribution, via print dialog to PDF, or PostScript, or other choices.

      Actual result

      UNABLE to generate digital files from records for electronic distribution, via print dialog to PDF, or PostScript, or other choices.
      Conclusion. The only way that a user may generate digital files from records with any customization is: the user must render logo art or masthead art with FMP graphic elements such as lines, ovals and boxes, or settle for generic digital files with no company art, much like any word processing program available.

      Exact text of any error message(s) that appear

      "Sorry, there is not enough memory to complete this operation."

      Workaround

      None, zero, nada, etc.

      FMP-11-UnfixablePrintError.jpg

        • 1. Re: BUG - "not enough memory", unfixable
          user15307

          Sam Kim,

          Thank you for your post.

          Using FileMaker Pro 11.0v4, on a Mac with 3 GB of RAM, running OS X 10.6.8, I am able to print records to PDF and PostScript without memory errors.  The file cache is set to 64 MB.

          To help identify the source of the error you are getting, I'll need some more details.

          Have you been able to test on any other computer?  Is it possible to print records without the "placed art" using the File / Print / Print to PDF (PostScript) from this solution? What else can you tell me about the way you are using the images in your file?

          TSTuatara

          FileMaker, Inc.

          • 2. Re: BUG - "not enough memory", unfixable
            philmodjunk

            Creating a brand new, small, from scratch test file and checking to see if it has the same problem would also be useful. If the test file works fine, then perhaps there is a problem with your file.