9 Replies Latest reply on Jun 17, 2015 9:19 AM by TSGal

    Buttons/Popovers with Images not displaying in Web Direct

    JeffHenry

      Summary

      Buttons/Popovers with Images not displaying in Web Direct

      Product

      FileMaker Pro

      Version

      14 32 bit

      Operating system version

      Windows 7 64 bit

      Description of the issue

      I have a solution developed in FileMaker 13, hosted previously on a FileMaker Server 13. Since moving to Server 14, when viewing the solution in Web Direct, none of the buttons with images are displaying. These are buttons with images set as their graphic. Attempted to open the solution in Chrome, Internet Explorer, and Safari, all running the most recent versions.

      If I insert an image to the layout and convert it to a button, it displays. Eventually the image becomes broke within Chrome, but it seems consistent with Safari at least as a temporary solution. However, the solution is very complex with buttons and it will be time consuming and could bring about new issues if I go on an convert all the buttons to images. I also need popovers to work and there is no way to make an image a popover.

      Converting all my existing icons to be FM14's new button image feature will also be time consuming. I'm looking for an explanation or theory about why the buttons do not display at all. The solution is now developed in FileMaker 14 x32 bit.

      If I try creating a new button and set an image to it, it will not display. It is scaled to fit as well, so its not off the page. You can see the outline of the button on the screen, but there is no image. None of the buttons are layered or covered by any other objects.

      Steps to reproduce the problem

      1. Create a solution in FileMaker 14.
      2. Add a button to the layout.
      3. Assign a graphic to the button.
      4. Host on FileMaker Server 14
      5. View layout in web browser.

      Expected result

      Icon(image) is display and button is clickable.

      Actual result

      Button is clickable, no icon(image) is display.

      Configuration information

      FileMaker 14 32 bit
      FileMaker Server 14

      Images in buttons are .png

      Workaround

      Inserting an image and giving it button properties works, but is poor in design and the images break in chrome after a layout change.

      Image_Comparison.jpg

        • 1. Re: Buttons/Popovers with Images not displaying in Web Direct
          TSGal

          Jeff Henry:

          Thank you for your post.

          Some of our built-in solutions also exhibit the image disappearing.  Most of these appear in the upper right area of the screen.  If you temporarily create a test layout and place one of the image-filled buttons on the LEFT side of the layout, does the image disappear in WebDirect?

          Do other layouts contain the same image?  If so, is user access limited to those layouts?  Is there any "Hide Object When" calculation applied to the buttons?

          TSGal
          FileMaker, Inc.

          • 2. Re: Buttons/Popovers with Images not displaying in Web Direct
            JeffHenry

            Hi TSGal,

            The issue occurs on both sides of the layout. Other layouts do contain the same image. An interesting thing was that the icon in the top right which is a global field container, never seems to disappear, but when you create a new container and put the same image within that container, it won't display. I even tried duplicating the working container, and the image disappears in the new container on web direct.The user account used was full access so it should not have had any limitations to view layouts or any fields. The only "Hide object When" That was in effect was "not BrowseMode" (Apply in Find Mode). Removing this setting did not effect the outcome either.

            I've basically been replacing all buttons to new buttons created with FileMaker 14's button tool and using the old images as icons rather then placing an image into the button. This works great on Web Direct, but it's been very time consuming. At this point i'm not really looking for a fix for the old buttons, but ill be happy to give any extra information that will help determine the cause for other developers running into the same issue.

            Jeff

             

            • 3. Re: Buttons/Popovers with Images not displaying in Web Direct
              philmodjunk

              You have a row of images here. Is each image in a different repetition of the same container field?

              • 4. Re: Buttons/Popovers with Images not displaying in Web Direct
                JeffHenry

                PhilModJunk,

                Each image was separate. They weren't container fields. They are buttons with images placed in them via the inspector. In this case, these ones weren't even duplicated from an original. They were created as needed. Only the logo in the top right is a container field. The other graphic circle in my screenshot is to show that the container image disappears as well. So it isn't just the buttons.

                • 5. Re: Buttons/Popovers with Images not displaying in Web Direct
                  TSGal

                  Jeff Henry:

                  Thank you for the additional information.

                  Please send in a copy of your database file for testing purposes.  Make a clone with just one or two layouts (where images show in one layout but not the other).  Check your Inbox at the top of this page for instructions where to send the file.

                  TSGal
                  FileMaker, Inc.

                  • 6. Re: Buttons/Popovers with Images not displaying in Web Direct
                    JeffHenry

                    TSGal:

                    No problem, I will try and get that sent to you today.

                    Jeff

                    • 7. Re: Buttons/Popovers with Images not displaying in Web Direct
                      TSGal

                      Jeff Henry:

                      I received your sample file.  Thank you.

                      Unfortunately, I am unable to replicate the issue.  Using both Chrome 43 and Internet Explorer 11 under Windows 7 64-bit and Windows 7 32-bit, all images displayed as I moved back and forth between the "good" and "bad" layouts  (See screen shot below).

                      The file was hosted by FileMaker Server 14.0.2 under Mac OS X 10.10.3.

                      What other applications do you have open on your Windows 7 machines?  What browser versions are you using?  Let me know what else I can do to replicate the issue.

                      TSGal
                      FileMaker, Inc.

                      • 8. Re: Buttons/Popovers with Images not displaying in Web Direct
                        JeffHenry

                        My file is hosted on FileMaker Server 14.0.1 and I access it through Chrome 43, Internet Explorer 11, and Safari 8.0.6.

                        Other running applications include FileMaker 14 32-Bit, Microsoft Outlook 2013, HipChat, ShorTel Communicator, and Trend Micro Security Agent (Online).

                        - Jeff

                         

                         

                        • 9. Re: Buttons/Popovers with Images not displaying in Web Direct
                          TSGal

                          Jeff Henry:

                          I do not have HipChat, ShorTel Communicator nor Trend Micro Security Agent.

                          If you create a new user account, login to the new user account, launch one of the browsers, are you still able to replicate the issue?

                          TSGal
                          FileMaker, Inc.