AnsweredAssumed Answered

Can not create email with file as attachment in Outlook 2007

Question asked by CharlesSutton on Dec 22, 2010
Latest reply on Feb 15, 2011 by TSGal

Summary

Can not create email with file as attachment in Outlook 2007

Product

FileMaker Pro

Version

11

Operating system version

Windows 7 - 64bit

Description of the issue

I have a user that was just upgraded from XP to Windows 7 64-bit.  He is currently using Filemaker Pro 11 along side Outlook 2007.  We are able to save his records as PDFs, however we can not get FileMaker or Outlook to compose a message when "Create email with file as attachment" is selected in the save dialog under the file menu.  It shows a progress bar that flashes on the screen very quickly.. then nothing, nothing at all. The PDF is created but the new email message in Outlook never comes up. No error messages or anything.

He also has a script that populates information in the email and that does not work either, same results.  It does return an unknown error -1 which just looks like a failure from the email message not being created.

The user does have admin rights and normally he does save the PDFs to a server, however we have tried saving to his local drive with the same results.  FileMaker has been set to "run as an administrator" and have tried running it in compatibility mode as Windows XP (SP3).  UAC in Windows 7 was turned off and was set at the default as well.  Outlook is set as the default email client with only one profile (user's exchange account) and is able to send out normal email.  Filemaker Pro is also running at 11.0v2.  and we have tried the same with xls files.

He was able to email out the PDFs just fine on XP using Outlook 2007, anyone know what may be stopping the email process on his new computer?

Steps to reproduce the problem

Selecting the option, "Create email with file as attachment" in the save dialog under the file menu.

User also has a script that can run the same process but adds specified text to the new message.

Expected result

A email message to be generated in Outlook with the pdf or xls attached.

Actual result

No new email message is generated.

Exact text of any error message(s) that appear

No errors appear except when a script is run that populates information in the email and that does not work either, same results.  It does return an unknown error -1 which just looks like a failure from the email message not being created.

Configuration information

Using Windows 7 - 64bit on a Dell Latitude E6510 in an AD domain.
User is set as an administrator and UAC is set to none.  Filemaker is being run in the "run as administrator" mode.
Using Office 2007 SP 2.

User can attach files and email messages in Outlook with no problem, is running an exchange profile.

Workaround

none, had to set FM11 to "run as administrator" to beable to save as a pdf or xls.

Outcomes