1 Reply Latest reply on Aug 5, 2015 10:31 AM by TSGal

    Can't get past welcome video screen due to script error.

    GarethCarpenter

      Summary

      Can't get past welcome video screen due to script error.

      Product

      FileMaker Pro

      Version

      fmp_trial_fm_14.0.1.175_x32

      Operating system version

      Windows 10 64bit

      Description of the issue

      When I go to open Filemaker, i click either the video or skip and an error pops up and i cant go any further.

      Steps to reproduce the problem

      Install using unchanged settings, then open filemaker and click anything

      Actual result

      Script error pops up as shown in screenshot.

      Exact text of any error message(s) that appear

      Script error

      An error has occurred in the script on this page

      Line: 40
      Char: 5
      Error: Class not registered
      Code: 0
      URL: http://www.filemaker.com/products/filemaker-pro/trial/14/english1?locale=US&page=trial&days=1&lang=english&version=

      Do you want to continue running scripts on this page?
      Yes      No

      Capture_FM.PNG

        • 1. Re: Can't get past welcome video screen due to script error.
          TSGal

          Gareth Carpenter:

          Thank you for your post.

          I am unable to replicate the issue.  This is what I did:

          1. On a new Windows 10 Enterprise (64-bit) machine, I downloaded the trial from our web site and installed it.

          2. I was then prompted to install Bonjour (which I did).

          3. After completion, I launched FileMaker Pro 14 trial and I got the Welcome page.

          4. I clicked the button "Try FileMaker Pro" in the bottom right corner, and I was able to continue on.

          Assuming the installation did not fully complete, I would remove the FileMaker Pro folder, and reinstall again.  If the issue still continues, see if you are able to install on another Windows 10 computer.

          TSGal
          FileMaker, Inc.