2 Replies Latest reply on Mar 29, 2011 12:44 PM by GiovanniBianchi

    Can't print envelopes from the feeder



      Can't print envelopes from the feeder


      FileMaker Pro



      Operating system version

      Windows Seven Professional 64bit (Italian language)

      Description of the issue

      Using the printer HP Laser Jet P4014 with its enveloper feeder (CB524A), installed using the 64-bit driver from HP website: all the other programs on the computer (Office, InDesign, etc) send the proper command to the printer and envelopes are printed fron the feeder; FileMaker makes "confusion" and after the command execution the printer stops with a request "put paper in feeder one": here the user must change the paper source using the buttons on the front panel and allow the printer to continue.

      Steps to reproduce the problem

      Install the printer, create the document, print from the envelope feeder

      Expected result

      the printer must start the print immediately, taking envelopes from the feeder

      Actual result

      the printer stops and asks "put paper in feeder 1 or change the source using the menu"

      Exact text of any error message(s) that appear

      no error messages

      Configuration information

      Windows 7 Professional 64bit, with all updates and service pack 1
      Hewlett Packard Laserjet P4014 with envelope feeder, drivers 64bit downloaded from the HP website


      when the printer stops it is possible to change the paper source using the control panel (ok-down-ok) selecting the envelope feeder: all envelopes are consequently printed from the right source