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Can't Print from FM Pro 11 to HP 4014 Envelope Feeder

Question asked by MichaelThorsen on Dec 16, 2011
Latest reply on Dec 16, 2011 by philmodjunk

Summary

Can't Print from FM Pro 11 to HP 4014 Envelope Feeder

Product

FileMaker Pro

Version

11

Operating system version

Macintosh

Description of the issue

Since upgrading from FM Pro 10 to FM 11 we are no longer able to correcting print envelopes on our HP printers.

Steps to reproduce the problem

We choose the correct page setup (#10 envelope) and the envelope feeder in the print diaolg box the printer.

Expected result

In every other program in our office, the output is printed on envelopes from the envelope feeder.

Actual result

In FileMaker Pro the the output is printed on letter sized paper from the letter paper drawer (tray number 2).  The output appears in the lower righthand side of the paper.  This happens on every Mac computer in our office and on both an HP 4200 and a brand new HP 4014.  When you print envelopes on any other printer, it works as expected.  This only occurs on the HP LaserJet printers and only in FileMaker Pro.

Configuration information

Using FileMaker Pro 11 and FileMaker Pro Advanced 11 on Intel-based Macs running Leopard, Snow Leopard and Lion.

Outcomes