6 Replies Latest reply on Apr 16, 2015 10:48 AM by philmodjunk

    Cannot add or save to from MacBook Pro to iPad mini

    KennethFWilson

      Summary

      Cannot add or save to from MacBook Pro to iPad mini

      Product

      FileMaker Go

      Version

      FileMaker Go 13

      Operating system version

      10.7.5

      Description of the issue

      iTunes was updated on my iPad mini and/or computer. File sharing is turned on. When iPad mini is connected to MacBook Pro to update from iPad or from MacBook Pro the "add" and "save to" does not appear and no updating can take place. Only "sync" appears but does not update both. I have also tried to update wirelessly, but no luck.

      Steps to reproduce the problem

      I have repeated the above many times, same results.

      Expected result

      I expect to update my FM file on my computer from my iPad mini, or update my iPad FM file from my computer.

      Actual result

      No updating has happened. Other programs, ie. Adobe, Bible

      Exact text of any error message(s) that appear

      No error message appears. On the screen it says the Apps listed below can transfer documents from this iPad to your computer.

      Configuration information

      The latest FileMaker Go is installed. The latest update to operating system has been done. Message appears that all are up to date.

      Workaround

      Do not know of any work arounds. The local Apple dealer could not solve the problem and said to contact FileMaker support. The "add" and "save to" have worked perfectly up until now, before this last iTune update.

        • 1. Re: Cannot add or save to from MacBook Pro to iPad mini
          Fred(CH)

          During you attempts, is there any chance that you device were still "locked" ?

          If so, try to first unlock the device ands then do other tests.

          • 2. Re: Cannot add or save to from MacBook Pro to iPad mini
            Markus Schneider

            Not sure if I get this right - but FM files can not be synchronized using the backup- or synk- buttons in iTunes. One has to go to apps in iTunes, select FileMaker Go, then on the right side, a list with installed files should appear. One can drag&drop files from the desktop to this panel - and vice versa

            (there are other methods for copying files from/to iOS devices)

             

            (can't edit postings, can't post more thna one single item here)

            • 3. Re: Cannot add or save to from MacBook Pro to iPad mini
              philmodjunk

              I rarely use iTunes to transfer files to and from my iOS devices. Drop box via WiFi is much simpler to do.

              • 4. Re: Cannot add or save to from MacBook Pro to iPad mini
                KennethFWilson

                I have upgraded to 10.10.3 OSX Yosemite to see if that helped but the same problem exists that I cannot "add" or "save to" update my FM files, and Drop Box didn't do any good either. I believe that FileMaker will have to fix this bug with the FM program.

                • 5. Re: Cannot add or save to from MacBook Pro to iPad mini
                  TSGal

                  Kenneth F Wilson:

                  Thank you for your posts.

                  Connect your iPad mini to your Mac, and launch iTunes on your Mac.  Make sure the iPad mini is not locked so you can freely transfer files back and forth between the Mac and iPad mini.  iTunes should then recognize the iPad mini.

                  In iTunes, click on the iPad icon, click on Apps, and scroll down to the bottom.  Under File Sharing, under the Apps on the left side, highlight the FileMaker Go app, and on the right side, you will see the files that are currently local to the iPad mini.  Find the file you want to move, and drag it to the Desktop.  The file will then be copied to the Desktop where you can now open it in FileMaker Pro.

                  If you want to move files from the Mac to the iPad mini, just drag the files back into the "FileMaker Go Documents" section in iTunes.  Again, make sure the iPad mini is not locked, or you will be unable to transfer files.

                  Let me know if you need additional clarification or run into any difficulty.

                  TSGal
                  FileMaker, Inc.

                  • 6. Re: Cannot add or save to from MacBook Pro to iPad mini
                    philmodjunk

                    For Drop box:

                    Get a Drop Box account

                    Install drop box on both the iOS device and the computer

                    Put a copy of your database file in your drop box folder on your computer. Depending on file size, it may take a few minutes to upload the new file.

                    On your iOS device, open the drop box app, find your database file and open it from within drop box. This produces a "no preview" message on your screen but you then tap the icon that looks like a box with an arrow pointing up and select the "open In" option to open the file and then select FM Go as the app in which to open the file. This will copy the file from Drop Box into FM GO. If a copy of this file already exists in FM GO, you will be asked if you want to replace the old copy with the new.

                    Note that if you are trying to update data inside the database file, neither iTunes nor Drop box is the correct method to use.