AnsweredAssumed Answered

Cannot install my software

Question asked by RonaldPostuma on Jun 18, 2014
Latest reply on Jun 18, 2014 by philmodjunk

Summary

Cannot install my software

Product

FileMaker Pro

Version

13 - Advanced

Operating system version

13

Description of the issue

When the IT dept tried to install the FileMaker Pro 13 Advanced on my conputer at work, some error notices pop-up. They turned off the group policy antivirus via computer manage services, but still got the same error messages.
RAN AS admin generated same result
Client’s computer is XP SP3

What about this “system” is incompatible with FMP 13 ad (see error messages below).
Please supply detail instructions for a work around.

Exact text of any error message(s) that appear

1- This app isn't monitoring your PC because the app's service stopped. You should restart it now.
Click Start now to start the service.

2- You cannot install or uninstall FileMaker on this system. Please reer to the system requirements in the installation instructions for more information.

Outcomes