1 Reply Latest reply on Jun 18, 2014 11:06 AM by philmodjunk

    Cannot install my software

    RonaldPostuma

      Summary

      Cannot install my software

      Product

      FileMaker Pro

      Version

      13 - Advanced

      Operating system version

      13

      Description of the issue

      When the IT dept tried to install the FileMaker Pro 13 Advanced on my conputer at work, some error notices pop-up. They turned off the group policy antivirus via computer manage services, but still got the same error messages.
      RAN AS admin generated same result
      Client’s computer is XP SP3

      What about this “system” is incompatible with FMP 13 ad (see error messages below).
      Please supply detail instructions for a work around.

      Exact text of any error message(s) that appear

      1- This app isn't monitoring your PC because the app's service stopped. You should restart it now.
      Click Start now to start the service.

      2- You cannot install or uninstall FileMaker on this system. Please reer to the system requirements in the installation instructions for more information.