AnsweredAssumed Answered

Cannot load dictionary errors, becoming common

Question asked by thaiss on Jul 16, 2014
Latest reply on Feb 5, 2016 by Benjamin Fehr

Summary

Cannot load dictionary errors, becoming common

Product

FileMaker Pro

Version

FMP10

Operating system version

Win 7 Pro, 66 bit

Description of the issue

Hello,

I support a few dozen computer that use FileMaker Pro 10. Over the last three months users have been getting cannot load dictionary error when they try to enter data. It is inconsistant but spreading. Most users use Win7 Pro (64) with Office products.

A reinstall of FMP10 can work. But we have FMP locked down, so users can't turn off setting or effect the database outside of the data entry screens.

If the error occurs it can be intermittent or on every keystroke. Also, if you go to edit dictionary; it will error.

I have created a new dictionary, but this doesn’t solve the issue.

In all cases the dictionary is local and located in the default location. I have tried copying a version of the US dictionary from a pc without this issue to one that has it and it doesn’t fix it.

Sometimes it takes multiple installs to fix the issue. We have been using FMP for maybe a decade and on FMP10 for a year or two without issue.

All pc’s use BitDefender and Office products.

We are considering upgrading FMP, but this might not fix the issue.

I have looked through the Forum extensively and not found a solution. Turning off "check questionable words" is not a solution.

Steps to reproduce the problem

Open remote database.

Enter a screen with editable field. Type.

When error is happening. You could go edit > edit dictionary (or select dictionary) and it will not find it.

All installs use a local dictionary in default location.

Expected result

Error when you type, sometimes first keystroke, sometimes after many.

Actual result

Error message.

Exact text of any error message(s) that appear

Cannot load dictionary

Configuration information

We have FMP10 on 30 pcs, all Win7 pro. We used to have a lot of XP boxes.

All pcs have 4 gb or more ram and use an up-today version of BitDefender.

Workaround

I have heard that we could turn off "check questionable words"

Outcomes