2 Replies Latest reply on Feb 19, 2011 9:06 AM by idwal

    cannot run windows  FileMaker Pro 11v2 Advanced Updater

    idwal

      Summary

      cannot run windows  FileMaker Pro 11v2 Advanced Updater

      Product

      FileMaker Pro

      Version

      advanced 11.0v1

      Operating system version

      XP

      Description of the issue

      when I run the updater (downloaded three separate times) it unpacks all the files but then stops and shows Windows error message

      Steps to reproduce the problem

      ran updater several times

      Expected result

      update to v 11.x v2

      Actual result

      windows installer window appears and no update has occurred

      Exact text of any error message(s) that appear

      Windows ® Installer. V 4.5.6001.22159

      msiexec /Option [Optional Parameter]

      Install Options
           </package | /i>
                Installs or configures a product
           /a
                Administrative install - Installs a product on the network
           /j [/t ] [/g ]
                Advertises a product - m to all users, u to current user
           </uninstall | /x>
                Uninstalls the product
      Display Options
           /quiet
                Quiet mode, no user interaction
           /passive
                Unattended mode - progress bar only
           /q[n|b|r|f]
                Sets user interface level
                n - No UI
                b - Basic UI
                r - Reduced UI
                f - Full UI (default)
           /help
                Help information
      Restart Options
           /norestart
                Do not restart after the installation is complete
           /promptrestart
                Prompts the user for restart if necessary
           /forcerestart
                Always restart the computer after installation
      Logging Options
           /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*]
                i - Status messages
                w - Nonfatal warnings
                e - All error messages
                a - Start up of actions
                r - Action-specific records
                u - User requests
                c - Initial UI parameters
                m - Out-of-memory or fatal exit information
                o - Out-of-disk-space messages
                p - Terminal properties
                v - Verbose output
                x - Extra debugging information
                + - Append to existing log file
                ! - Flush each line to the log
                * - Log all information, except for v and x options
           /log
                Equivalent of /l*
      Update Options
           /update [;Update2.msp]
                Applies update(s)
           /uninstall [;Update2.msp] /package
                Remove update(s) for a product
      Repair Options
           /f[p|e|c|m|s|o|d|a|u|v]
                Repairs a product
                p - only if file is missing
                o - if file is missing or an older version is installed (default)
                e - if file is missing or an equal or older version is installed
                d - if file is missing or a different version is installed
                c - if file is missing or checksum does not match the calculated value
                a - forces all files to be reinstalled
                u - all required user-specific registry entries (default)
                m - all required computer-specific registry entries (default)
                s - all existing shortcuts (default)
                v - runs from source and recaches local package
      Setting Public Properties
           [PROPERTY=PropertyValue]

      Consult the Windows ® Installer SDK for additional documentation on the
      command line syntax.

      Copyright © Microsoft Corporation. All rights reserved.
      Portions of this software are based in part on the work of the Independent JPEG Group.

      Configuration information

      XPSP3

      Workaround

      none

        • 1. Re: cannot run windows  FileMaker Pro 11v2 Advanced Updater
          TSGal

          idwal:

          Thank you for your post, and I apologize for the late reply.

          I installed FileMaker Pro 11.0v1 from scratch on a Windows XP (SP3) machine, and then installed the 11.0v2 updater without any incident.  Since your original post, the 11.0v3 updater has been released, and I just installed that successfully.

          If you have since been able to install the updater successfully, let me know what did in case other users run into the same problem.  If you are still having a problem, I would remove your original installation of FileMaker Pro 11.0v1, reinstall it, and then apply the updater(s) again.

          You can find the 11.0v3 updater via Knowledge Base Article #7886 at:

          http://help.filemaker.com/app/answers/detail/a_id/7886

          TSGal
          FileMaker, Inc.

          • 2. Re: cannot run windows  FileMaker Pro 11v2 Advanced Updater
            idwal
            I did try as you suggested and removed all copies of Filemaker from my machine. Reloaded from the original disk and indeed used the v3 updater. Same result with the windows installer message. I then tried tech support for installation - a free call thank goodness. The suggestion was to down load again but place the installer on the desktop of my PC and run it from there instead of from the down load folder which I usually use to keep all updates etc. For some reason the updated looks at the desktop first... It worked!!