AnsweredAssumed Answered

Client can't be disconnected by Server if Client Crashed

Question asked by Vincent_L on Oct 20, 2010
Latest reply on Jun 13, 2012 by user18816

Summary

Client can't be disconnected by Server if Client Crashed

Product

FileMaker Server

Version

11.0.2.217

Operating system version

Mac OS x.6.4

Description of the issue

If a client machine crashes or gets disconnected brutaly while being connected to Filemaker Server, Filemaker server won't be able to disconnected until a looooong moment, evn if you try to force to disconnect it via the Server GUI or the Server Command line functions.

So a zombie client is still connceted, hence if this same client after it's reboot tries to connect again to FMS, then FMS will refuse because he'll say some of the files are already opened by him.

I managed mostly PC clients but this alos occured with the mac

Steps to reproduce the problem

Crash a machine, or force to quit, a machine  running FMP client connected to a hosted Filemaker files by FMS,.

Then try to disconnected the crashed client on FMS GUI or command line.

Expected result

Client should be disconnected and not listed anymore in the connected client of the FMS GUI

Actual result

Zombie client stays connected and appears in the FMS GUI

Exact text of any error message(s) that appear

None

Configuration information

Mac OS X.6.4 running FMS on a Mac Pro 2.66. Mac and PC client running FMP 11v2 on either 10.6.4, Vista or Windows 7

Workaround

None, just wait for a looong time, possibly more that 20 minutes and try agaian and aganin and again to force disconnect the client with FMS GUI

Outcomes