AnsweredAssumed Answered

COMCTL32.dll fault

Question asked by dmors on Jan 24, 2012
Latest reply on Aug 6, 2014 by TroyDonovan

Summary

COMCTL32.dll fault

Product

FileMaker Pro

Version

11.0v3

Operating system version

Windows 7

Description of the issue

FileMaker Pro Advance periodically crashes after Adobe Acrobat X 10.1.2 update (unsure if this is related) which is reminiscent of the FMP v10 bug (when scrolling long scripts).  Crashes are widely disbursed, so far have happened spontaneously about three times a day since 2012.01.23.

Steps to reproduce the problem

Accessing database from server over network; editing script, data-viewer and layout conditional formatting calculation.

Exact text of any error message(s) that appear

I am including four different window event reports:

Faulting application name: FileMaker Pro Advanced.exe, version: 11.0.3.312, time stamp: 0x4d3f6749
Faulting module name: COMCTL32.dll, version: 6.10.7601.17514, time stamp: 0x4ce7b71c
Exception code: 0xc0000409
Fault offset: 0x0002321d
Faulting process id: 0x18c8
Faulting application start time: 0x01ccdabb6b9eb7a8
Faulting application path: E:\Program Files (x86)\FileMaker\FileMaker Pro 11 Advanced\FileMaker Pro Advanced.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
Report Id: 11158419-46e5-11e1-9983-f46d042c1c34

Faulting application name: FileMaker Pro Advanced.exe, version: 11.0.3.312, time stamp: 0x4d3f6749
Faulting module name: COMCTL32.dll, version: 6.10.7601.17514, time stamp: 0x4ce7b71c
Exception code: 0xc0000409
Fault offset: 0x0002321d
Faulting process id: 0x1378
Faulting application start time: 0x01ccda26694b0530
Faulting application path: E:\Program Files (x86)\FileMaker\FileMaker Pro 11 Advanced\FileMaker Pro Advanced.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
Report Id: 53d46c0f-46ad-11e1-9983-f46d042c1c34

Faulting application name: FileMaker Pro Advanced.exe, version: 11.0.3.312, time stamp: 0x4d3f6749
Faulting module name: MSVCR90.dll, version: 9.0.30729.4940, time stamp: 0x4ca2ef57
Exception code: 0xc0000417
Fault offset: 0x0006ccb5
Faulting process id: 0x19ac
Faulting application start time: 0x01ccd9ea17e8ffdc
Faulting application path: E:\Program Files (x86)\FileMaker\FileMaker Pro 11 Advanced\FileMaker Pro Advanced.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll
Report Id: 1a242400-4619-11e1-9983-f46d042c1c34

Faulting application name: FileMaker Pro Advanced.exe, version: 11.0.3.312, time stamp: 0x4d3f6749
Faulting module name: COMCTL32.dll, version: 6.10.7601.17514, time stamp: 0x4ce7b71c
Exception code: 0xc0000409
Fault offset: 0x0002321d
Faulting process id: 0x14f4
Faulting application start time: 0x01ccd9dd67693aba
Faulting application path: E:\Program Files (x86)\FileMaker\FileMaker Pro 11 Advanced\FileMaker Pro Advanced.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
Report Id: 0acfd01f-45d8-11e1-9983-f46d042c1c34

Configuration information

Windows 7 professional (64-bit)
Intel Core i7, 3.07GHz
6 GB RAM

Workaround

None at this point.

Outcomes