AnsweredAssumed Answered

Connection error when activating encryption

Question asked by Swedenborg on Feb 8, 2013
Latest reply on Apr 11, 2013 by disabled_ntaylor

Summary

Connection error when activating encryption

Product

FileMaker Server

Version

12.0v3

Operating system version

Windows Server 2008 R2

Description of the issue

FMS12.0v3 running on a cloud computer.
FMP12.0v3 clients are on XP in a strict controlled it environment on a hospital.
Encryption is enabled in FMS.

After a reboot of the server machine none of my clients can access the databases hosted by the server. (Not through fmp:// link, not by adding a favorite host. Not in any way.)

If encryption is disabled, connection works.

On a Mac OS 10.8.2 there are no problems connecting.

After removing FMS (with the installer) and reinstalling will solve the problem. Until the next reboot.

We tried reinstalling FMP according to the instructions in:
http://help.filemaker.com/app/answers/detail/a_id/6995/
(All though it does seem to concern 12.)

I've had reports from other experienced and certified developers that this is a problem. One had to upgrade to Windows 7 and the other gave up encryption.

Could you confirm that there are problems in this area? Are they under investigation? As you can see we can't enforce an upgrade of windows, and we can not recommend running unencrypted. since the database contains sensitive data.

The client is one of Swedens largets hospitals with lots of FileMaker solutions installed. Swift feedback would be highly appreciated.  

Kind regards
Niklas Swedenborg, Square Moon Ind.

Steps to reproduce the problem

Reboot Windows server.

Expected result

Connections between FMP and FMS working,

Actual result

Connections between FMP and FMS NOT working,

Exact text of any error message(s) that appear

n/a

Configuration information

When turning activating logging in the built-in windows firewall we can see that the traffic from the client ip is reaching the machine and that it is not being blocked.

Workaround

Remove and reinstall FMS.

Outcomes