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    Connection failed from OS X network accounts due to SSL issues

    greatlakesdiver

      Summary

      Connection failed from OS X network accounts due to SSL issues

      Product

      FileMaker Pro

      Version

      FMP 13, 14, FMS 14.0.2.226

      Operating system version

      OSX 10.10.4

      Description of the issue

      When logged into a network account on an OS X server, connections to a FileMaker server on the same subnet fail despite proper detection of the server. This occurs in FileMaker Pro 13 and 14 when a trusted SSL certificate is installed on the server. When a self-signed certificate is used or when SSL is disabled, connections work properly. Connections work properly in all cases if logged into a local account on the same client machine.

      Steps to reproduce the problem

      Attempt to connect to a FileMaker server database from an OS X network account.

      Expected result

      Proper connection to the shared database.

      Actual result

      Connection to the shared file fails.

      Exact text of any error message(s) that appear

      If using Open Remote, "Connection failed"

      If using a "launcher file" (as described in an older FileMaker support article), "The file "filename.fmp12" could not be opened. Either the host is not available or the file is not available on that host."

      Configuration information

      Standard FMP installation and fully functional production server with FMS 14.0.2.226.

      Workaround

      Disable SSL or use self-signed root certificate (both unacceptable in terms of security).

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