AnsweredAssumed Answered

Copying a serial number form iTunes cannot be pasted in FileMaker

Question asked by ark__ on Apr 17, 2013
Latest reply on Apr 22, 2013 by disabled_ntaylor

Summary

Copying a serial number form iTunes cannot be pasted in FileMaker

Product

FileMaker Pro

Version

11 and prior

Operating system version

Mac OS X 10.8.3

Description of the issue

iTunes has a little known feature to copy an iOS device serial number, but the copied data cannot be pasted in FileMaker.

Steps to reproduce the problem

Connect any iOS device or an iPod to a Mac and open iTunes
After iTunes detected the iOS device shows the Summary tab
Now you can copy the serial number with the common CMD-C shortcut which puts the serial number to the pasteboard in public.utf16-plain-text, 'utxt',public.utf8-plain-text, NSStringPboardType format.
But FileMaker 11 or prior version cannot use this clipboard content, the Paste manu item is disabled. (In FileMaker 12 everthing works great.)

Expected result

I'd like to paste the serial number to a text field in a FileMaker database.

Actual result

Because the Paste menu item is disabled, I cannot paste it.

Workaround

If I paste the clipboard content to TextEdit and than copy it back to the clipboard I can paste it to the FileMaker database's text field.

pasteboard_content.jpg

Outcomes