12 Replies Latest reply on Oct 12, 2009 10:22 AM by gmg18

    Corrupt Pref file

    gmg18

      Summary

      Corrupt Pref file

      Description of the issue

      When a user running OS 10.5.8 changes there language to Arabic ,  it is corrupting the preferences for filemaker 10. We then have to delete enter library folder for filemaker to work again 

        • 1. Re: Corrupt Pref file
          TSGal

          gmg18:

           

          Thank you for your post.

           

          If you just remove the User Account Preferences file (com.filemaker.pro.plist), does that work?

           

          What Library folder needs to be deleted?  Can you be a little more specific?

           

          TSGal

          FileMaker, Inc. 

          • 2. Re: Corrupt Pref file
            gmg18
              

            Removing  com.filemaker.pro.plist does not work.  The whole Library folder under that user's account needs to be removed and the account completely recreated for it to work again. Then after they change language to Arabic  it corrupts again

             

             

            • 3. Re: Corrupt Pref file
              TSGal

              gmg18:

               

              I'm trying to get as much information possible before sending this to our Development and Software Quality Assurance (Testing) departments for review.

               

              Once you change the language to Arabic, and after you launch FileMaker Pro, the user Account Library folder becomes corrupt.  Is that correct?  When you launch FileMaker Pro, are you opening a database file?  If so, is there an opening script?  Any specific information you can provide will help our Testers duplicate the problem.

               

              TSGal

              FileMaker, Inc. 

              • 4. Re: Corrupt Pref file
                gmg18
                  

                The library does not corrupt on first filemaker opening after the Library was removed. It takes a few  times of running filemaker.

                 

                The user opens a database that all  our users open that is hosted on Server 10. This database then calls other available databases.

                 

                There is an open script yes.

                 

                 

                • 5. Re: Corrupt Pref file
                  TSGal

                  gmg18:

                   

                  Thanks for the information.

                   

                  Is there a set number of times before the Library folder becomes corrupt?

                   

                  There are so many folders in the User Account Library folder.  Or, are you specifically talking about:

                   

                  User Account -> Library -> Application Support -> FileMaker

                   

                  Are all the other databases in the same folder or are any external?

                   

                  What actions does the open script perform?

                   

                  TSGal

                  FileMaker, Inc. 

                  • 6. Re: Corrupt Pref file
                    gmg18
                      

                    No specific number of time before corrupts

                     

                    There is no  User Account -> Library -> Application Support -> FileMaker  being created.  I checked my computer also and no folder either.

                     

                    All databases  are in same folder hosted from our filemaker 10 servers

                     

                    Open script logs user info, sets globals ect. 

                    • 7. Re: Corrupt Pref file
                      TSGal

                      gmg18:

                       

                      I still don't know which folder is becoming corrupt.  What is the full path of the folder?

                       

                      TSGal

                      FileMaker, Inc. 

                      • 8. Re: Corrupt Pref file
                        gmg18
                          

                        According to tech working on this, He needs to deleted the entire Library folder for user

                         

                         

                        /Users/nameofuser/Library 

                         

                        If he just deletes preferences filemaker will still not work

                         

                         

                        • 9. Re: Corrupt Pref file
                          TSGal

                          gmg18:

                           

                          Since the User Account Library folder is corrupt, I assume all other applications in that user account also fail.  Correct?

                           

                          TSGal

                          FileMaker, Inc. 

                          • 10. Re: Corrupt Pref file
                            gmg18
                              

                            No, just filemaker. It is like there is a hidden file that needs deleted

                             

                             

                            • 11. Re: Corrupt Pref file
                              TSGal

                              gmg18:

                               

                              So, since you say there is no FileMaker folder in the User Account -> Library -> Application Support folder, what happens to all of your other application defaults?  Obviously, they all get reset to default values.  Also, all of your data in iTunes and other apps would be removed.  Anything else you can narrow down?

                               

                              TSGal

                              FileMaker, Inc. 

                              • 12. Re: Corrupt Pref file
                                gmg18
                                   Correct. User looses all pref then.