6 Replies Latest reply on Oct 23, 2009 3:35 PM by mrvodka

    Crash Crash ... and/or Freeze w/ error code. part 1 of 2

    synergy46

      Summary

      Crash Crash ... and/or Freeze w/ error code. part 1 of 2

      Description of the issue

      I am running:  OSX 10.6 with FM 10.9v3 Advanced. I have an app that I developed over the last 6 months and it is working well.  Until today. When I run a report and specifcy dates to filter, FM freezes (ie the buttons don't work and I can't close it) AND OSX freezes (ie, I can not click on the Apple and choose from the drop down menu "Force Quit".   I MUST DO A COLD BOOT. However, if I run debug then run the app, everything works as expected.... Is that weird or what! But, I CAN start up my browser and write this message w/ FM frozen in background.???? Also, I have tried to re-run FM update and it says that I don't have a valid version of FM installed???? huh? Hope this helps. Here is some of the error code: Process:         FileMaker Pro [978]Path:            /Applications/FileMaker Pro 10 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker ProIdentifier:      com.filemaker.client.advancedVersion:         10.0.3 (10.0.3)Code Type:       X86 (Native)Parent Process:  launchd [213]Date/Time:       2009-10-20 12:49:36.226 -0700OS Version:      Mac OS X 10.6.1 (10B504)Report Version:  6Interval Since Last Report:          683967 sec:womansurprised: Crashes Since Last Report:           6Per-App Interval Since Last Report:  273976 secPer-App Crashes Since Last Report:   3Anonymous UUID:                      995E7B3B-737B-4149-9CB1-5BFD1F740996Exception Type:  EXC_BAD_ACCESS (SIGBUS)Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000000fCrashed Thread:  37  Java: AWT-EventQueue-0Application Specific Information:Java information: Exception type: Bus Error (0xa) at pc=0x00f0244b Java VM: Java HotSpot(TM) Client VM (14.1-b02-90 mixed mode macosx-x86)Current thread (0x1c0cf000):  JavaThread "AWT-EventQueue-0" [_thread_in_native, id=-1312251904, stack(0xb1b8a000,0xb1c8a000)]Stack: [0xb1b8a000,0xb1c8a000]Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)j  com.prosc.fmkit.types.FMText._writeToData(JJ)V+0j  com.prosc.fmkit.types.FMText.writeToData(Lcom/prosc/fmkit/types/FMData;)V+9j  com.prosc.fmkit.PluginBridge$3.run()V+62j  com.prosc.fmkit.PluginBridge$4.run()V+4j  java.awt.event.InvocationEvent.dispatch()V+11j  java.awt.EventQueue.dispatchEvent(Ljava/awt/AWTEvent;)V+26j  java.awt.EventDispatchThread.pumpOneEventForFilters(I)Z+204j  java.awt.EventDispatchThread.pumpEventsForFilter(ILjava/awt/Conditional;Ljava/awt/EventFilter;)V+30j  java.awt.EventDispatchThread.pumpEventsForHierarchy(ILjava/awt/Conditional;Ljava/awt/Component;)V+11j  java.awt.EventDispatchThread.pumpEvents(ILjava/awt/Conditional;)V+4j  java.awt.EventDispatchThread.pumpEvents(Ljava/awt/Conditional;)V+3j  java.awt.EventDispatchThread.run()V+9v  ~StubRoutines::call_stubJava Threads: ( => current thread )=>0x1c0cf000 JavaThread "AWT-EventQueue-0" [_thread_in_native, id=-1312251904, stack(0xb1b8a000,0xb1c8a000)]  0x1c839800 JavaThread "AWT-Shutdown" [_thread_blocked, id=-1335779328, stack(0xb051a000,0xb061a000)]  0x1c800400 JavaThread "Timer-0" daemon [_thread_blocked, id=-1337892864, stack(0xb0316000,0xb0416000)]  0x1c803800 JavaThread "AWT-AppKit" daemon [_thread_in_native, id=-1602235136, stack(0xbf800000,0xc0000000)]  0x1fa0c800 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=-1306746880, stack(0xb20ca000,0xb21ca000)]  0x1fa0bc00 JavaThread "CompilerThread0" daemon [_thread_blocked, id=-1307803648, stack(0xb1fc8000,0xb20c8000)]  0x1fa0ac00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=-1308860416, stack(0xb1ec6000,0xb1fc6000)]  0x1fa09c00 JavaThread "Surrogate Locker Thread (CMS)" daemon [_thread_blocked, id=-1309917184, stack(0xb1dc4000,0xb1ec4000)]  0x1f9fe800 JavaThread "Finalizer" daemon [_thread_blocked, id=-1310973952, stack(0xb1cc2000,0xb1dc2000)]  0x1f9fd800 JavaThread "Reference Handler" daemon [_thread_blocked, id=-1313861632, stack(0xb1a01000,0xb1b01000)]Other Threads:  0x1f9f9800 VMThread [stack: 0xb18ff000,0xb19ff000] [id=-1314918400]  0x1fa15800 WatcherThread [stack: 0xb21cc000,0xb22cc000] [id=-1305690112]VM state:not at safepoint (normal execution)VM Mutex/Monitor currently owned by a thread: NoneHeap par new generation   total 14336K, used 8276K [0x20000000, 0x21000000, 0x21000000)  eden space 12288K,  56% used [0x20000000, 0x206d45d8, 0x20c00000)  from space 2048K,  62% used [0x20e00000, 0x20f40bc0, 0x21000000)  to   space 2048K,   0% used [0x20c00000, 0x20c00000, 0x20e00000) concurrent mark-sweep generation total 4096K, used 0K [0x21000000, 0x21400000, 0x24000000) concurrent-mark-sweep perm gen total 12288K, used 8280K [0x24000000, 0x24c00000, 0x28000000)Virtual Machine Arguments:JVM Args: -Xms4m -Xmx64m -Xbootclasspath/a:/Library/Java/Home/lib/deploy.jar:/Library/Java/Home/lib/plugin.jar:/Library/Java/Home/lib/jaws.jar -Djava.ext.dirs=/System/Library/Java/Extensions:/Library/Java/Home/lib/ext:/Library/Java/Extensions -Dcom.apple.eawt.CocoaComponent.CompatibilityMode=falseJava Command: Launcher Type: genericPhysical Memory: Page Size = 4k, Total = 8192M, Free = 1889MThread 0:  Dispatch queue: com.apple.main-thread0   libSystem.B.dylib                 0x95f027da mach_msg_trap + 101   libSystem.B.dylib                 0x95f02f47 mach_msg + 682   com.apple.CoreFoundation          0x961cedbf __CFRunLoopRun + 24473   com.apple.CoreFoundation          0x961cdd34 CFRunLoopRunSpecific + 4524   com.apple.CoreFoundation          0x961d37a4 CFRunLoopRun + 845   com.prosc.jack3                   0x04fd3b65 startEventLoop() + 2136   ???                               0x1d00b839 0 + 4865864257   ???                               0x1d003db1 0 + 4865550578   ???                               0x1d003db1 0 + 4865550579   ???                               0x1d0012d3 0 + 48654408310  libclient.dylib                   0x1b3a5f70 JVM_Lseek + 14900811  libclient.dylib                   0x1b3a5d16 JVM_Lseek + 14840612  libclient.dylib                   0x1b3a5ce6 JVM_Lseek + 14835813  libclient.dylib                   0x1b3bb9d0 JVM_MonitorWait + 1508814  libclient.dylib                   0x1b59a1bd pss + 40174115  com.prosc.jack3                   0x04fc9efc QuadCharAsJstring(JNIEnv_*, fmx::QuadChar const&) + 34816  com.prosc.jack3                   0x04fcd2e1 doGenericFunction + 43317  ...ilemaker.dbengine.framework    0x00ecebb0 Draco::DBCalcSolver::SolvePlugins(Draco::DBError&) + 134418  ...ilemaker.dbengine.framework    0x00ed7810 Draco::DBCalcSolver::SolvePolish(Draco::DBDataArg&) + 132819  ...ilemaker.dbengine.framework    0x00e90210 Draco::DBCalcFormula::SolveInternal(Draco::DBData&, Draco::DBCursor const*, Draco::DBCursor const*, Draco::DBData const*, Draco::DBFieldSpec const*, Draco::DBField const*) const + 41620  ...ilemaker.dbengine.framework    0x00e904f4 Draco::DBCalcFormula::Solve(Draco::DBData&, Draco::DBCursor const&, Draco::DBFieldSpec const&, Draco::DBField const&, Draco::DBCursor const*) const + 6821  ...ilemaker.dbengine.framework    0x00ef1349 Draco::DBRecordCursor::GetCalculatedData(Draco::DBData&, Draco::DBFieldSpec const&, Draco::DBField const&) const + 39322  ...ilemaker.dbengine.framework    0x00ef9c05 Draco::DBRecordCursor::GetData(Draco::DBData&, Draco::DBFieldSpec const&, Draco::DBField const&, unsigned long, unsigned short) const + 200523  ...ilemaker.fmengine.framework    0x01465eba Draco::DrawContextBase::GetFieldData(Draco::DBCursor const&, Draco::DBField const&, Draco::DBFieldSpec const&, Draco::DBData&) const + 97024  com.filemaker.client.advanced     0x00171432 DrawContext::FieldObjRenderer::LoadFieldData(Draco::CoordRect const&, Draco::CoordRect*, short*, long*) + 109025  com.filemaker.client.advanced     0x00174a7e DrawContext::FieldObjRenderer::DrawFieldOccurrence() + 60626  com.filemaker.client.advanced     0x00174ea5 DrawContext::FieldObjRenderer::Draw() + 78927  com.filemaker.client.advanced     0x001750ae DrawContext::DrawFieldObj(Draco::LayoutObject&, Draco::TLayoutObjectAttrs&, Draco::DBField const&) + 23828  com.filemaker.client.advanced     0x0017760d DrawContext::DrawObject_PRIVATE() + 182129  com.filemaker.client.advanced     0x00177dae DocWindowDrawContext::DrawCurrentObject(Draco::CoordRect const&, XDocContentOverlay*) + 25430  com.filemaker.client.advanced     0x00167bb6 DrawContext::DrawPart_Clipped(Draco::DBCursor const&, short, Draco::Coord, Draco::Coord, Draco::Coord, Draco::CoordRect*, XDocContentOverlay*, short) + 75831  com.filemaker.client.advanced     0x0016826c DrawContext::DrawPart(Draco::DBCursor const&, short, Draco::Coord, Draco::Coord, XDocContentOverlay*, short) + 10832  com.filemaker.client.advanced     0x000ebaea DrawRecordView(FMDocWindow&, long, bool, XDocContentOverlay*, ActiveFieldOpType, ActiveFieldClassType) + 44233  com.filemaker.client.advanced     0x000f1fcc BRWS_DrawView(FMDocWindow&) + 20434  com.filemaker.client.advanced     0x00370689 PAGE_Update(FMDocWindow&) + 53735  com.filemaker.client.advanced     0x0026c795 FMDocWindow::OnUpdate() + 26136  com.filemaker.client.advanced     0x00521696 -[DocViewCocoa drawRect:] + 21437  com.apple.AppKit                  0x987f9db4 -[NSView _drawRect:clip:] + 372138  com.apple.AppKit                  0x987f7480 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 221739  com.apple.AppKit                  0x987f7e7a -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 477140  com.apple.AppKit                  0x987f7e7a -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 477141  com.apple.AppKit                  0x987f6a13 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 26542  com.apple.AppKit                  0x987f3359 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 330943  com.apple.AppKit                  0x98753f26 -[NSView displayIfNeeded] + 81844  com.apple.AppKit                  0x9871d292 -[NSWindow displayIfNeeded] + 20445  com.apple.AppKit                  0x9874e764 _handleWindowNeedsDisplay + 69646  com.apple.CoreFoundation          0x96211b02 __CFRunLoopDoObservers + 118647  com.apple.CoreFoundation          0x961ce65d __CFRunLoopRun + 55748  com.apple.CoreFoundation          0x961cdd34 CFRunLoopRunSpecific + 45249  com.apple.CoreFoundation          0x961cdb61 CFRunLoopRunInMode + 9750  com.apple.HIToolbox               0x97f39fec RunCurrentEventLoopInMode + 39251  com.apple.HIToolbox               0x980c16dd GetNextEventMatchingMask + 10452  com.apple.HIToolbox               0x980c19f0 WNEInternal + 16053  com.apple.HIToolbox               0x980c1b9b WaitNextEvent + 5754  com.filemaker.client.advanced     0x001a7e4c FMGetEvent(short, XNEventRecord*, unsigned char) + 10855  com.filemaker.client.advanced     0x001a7f23 CFMProApp::GetEvent(EventRecord*) + 5156  com.filemaker.client.advanced     0x00050e5b CMacEventPump::Run() + 23557  com.filemaker.client.advanced     0x000342b0 CMacApp::Main() + 11258  com.filemaker.client.advanced     0x001ac395 main + 3759  com.filemaker.client.advanced     0x000035c2 _start + 21660  com.filemaker.client.advanced     0x000034e9 start + 41

        • 1. Re: Crash Crash ... and/or Freeze w/ error code. part 1 of 2
          TSGal

          synergy46:

           

          Thank you for your posts.

           

          It is a bit difficult to determine what exactly is causing the crash.  It would help us if we were able to see the file (or at least a clone) so that we can try to duplicate the problem here.  I have sent you a private message (top of this page - right side - X Messages) with instructions where to send the file.

           

          TSGal

          FileMaker, Inc. 

          • 2. Re: Crash Crash ... and/or Freeze w/ error code. part 1 of 2
            TSGal

            synergy46:

             

            I have received your files.

             

            I followed your instructions and everything worked correctly.  I have taken a screen shot and sent it to you via our Technical Support liaison.  If you do not have that information by end of business today, please let me know, and I'll make sure it is sent to you immediately.

             

            In essence, I was using Mac OS X 10.6.1 (Snow Leopard) with FileMaker Pro 10.0v3 Advanced.  I ran the report and saved a screen shot that displays the result, the version of FileMaker Pro and OS (About this Mac).

             

            Since I'm using the same data file, we can assume either FileMaker Pro 10.0v3 is incorrectly installed, or Mac OS X 10.6.1 is incorrectly installed.  Therefore, I would suggest uninstalling FileMaker Pro 10.0v3 Advanced, reinstall Snow Leopard, reinstall FileMaker Pro 10.0v3 Advanced, and then try again.

             

            Please continue to keep me updated with any progress.

             

            TSGal

            FileMaker, Inc.

            • 3. Re: Crash Crash ... and/or Freeze w/ error code. part 1 of 2
              synergy46
                

              After much discussion with Apple tech support (Who are fantastic), it turned out that the reason my app won't run on my computer but will on yours and will on my Macbook Pro is because on the development computer I installed 360works stockquote plugin. 

               

              When I removed that plugin... ba boom... everything worked.

               

              So, if anyone knows of a plugin that works with Snow Leopard and will provide stock quotes, please reply.

               

              The only remaining question I have is "Why doesn't FM produce a more graceful and informative error message when plugins don't perform properly?"

               

              Thanks for your help. :smileytongue:

              • 4. Re: Crash Crash ... and/or Freeze w/ error code. part 1 of 2
                mrvodka
                   Have you sent them an email? I am more than sure that they would like to know of this issue.
                • 5. Re: Crash Crash ... and/or Freeze w/ error code. part 1 of 2
                  synergy46
                    

                  Yes, I sent it to them yesterday.  But, I noticed that on their web site they no longer offer this plug-in.  This tells me that they probably no longer support it.

                   

                   

                  • 6. Re: Crash Crash ... and/or Freeze w/ error code. part 1 of 2
                    mrvodka
                       That seems like a Java error to me than native FileMaker. BTW 360 works may no longer be supporting that plugin but you may be able to use a web services plugin for your needs.