AnsweredAssumed Answered

Crash Dump - Printing issue

Question asked by ilona on May 20, 2015
Latest reply on May 27, 2015 by TSGal

Summary

Crash Dump - Printing issue

Product

FileMaker Pro

Version

11.0v3

Operating system version

Windows 7

Description of the issue

When a user tries to print(either to a printer, any printer, or a pdf file), FileMaker freezes. The user then has to force FileMaker to close using the Task Manager. This issue is very frustrating for the users, and there is no workaround. Someone please HELP! :-(

PS> This started happening after we upgraded the computers from WinXP to Win7.

Exact text of any error message(s) that appear

*** WARNING: symbols timestamp is wrong 0x522be0b3 0x522bdb3e for mswsock.dll

FAULTING_IP:
+0
00000000 ??              ???

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=00000102 edi=0044c6d8
eip=77250735 esp=0044c640 ebp=0044c668 iopl=0         nv up ei pl zr na pe nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00200246
user32!NtUserPeekMessage+0x15:
77250735 83c404          add     esp,4

FAULTING_THREAD:  00000000000003d4

PROCESS_NAME:  FileMaker Pro.exe

OVERLAPPED_MODULE: Address regions for 'sxs' and 'wtsapi32' overlap

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

APP:  filemaker pro.exe

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from 00000000772506eb to 0000000077250735

BUGCHECK_STR:  APPLICATION_FAULT_STATUS_BREAKPOINT_ZEROED_STACK

PRIMARY_PROBLEM_CLASS:  STATUS_BREAKPOINT

DEFAULT_BUCKET_ID:  STATUS_BREAKPOINT

STACK_TEXT: 
00000000`0044c640 00000000`77250735 user32!NtUserPeekMessage+0x15
00000000`0044c648 00000000`772506eb user32!_PeekMessage+0x88
00000000`0044c670 00000000`77250751 user32!PeekMessageW+0x108
00000000`0044c69c 00000000`012eef8d filemaker_pro!Draco::ScriptStep::operator=+0xdbd2d
00000000`77247811 00000000`758b56ec ole32!CItemMoniker::GetTimeOfLastChange+0x8b
00000000`77247819 00000000`39660000 unknown!unknown+0x0
00000000`7724782d 00000000`04c25d5e unknown!unknown+0x0
00000000`77247831 00000000`74c08500 unknown!unknown+0x0
00000000`77247835 ffffffff`90f5ebef unknown!unknown+0x0
00000000`77247839 ffffffff`90909090 unknown!noop+0x0
00000000`7724783d ffffffff`8b55ff8b unknown!unknown+0x0
00000000`77247841 00000000`084d8bec unknown!unknown+0x0
00000000`77247845 00000000`3d04418b unknown!unknown+0x0


FOLLOWUP_IP:
FileMaker_Pro!Draco::ScriptStep::operator=+dbd2d
012eef8d 85c0            test    eax,eax

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  filemaker_pro!Draco::ScriptStep::operator=+dbd2d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: FileMaker_Pro

IMAGE_NAME:  FileMaker_Pro.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4d3f6749

STACK_COMMAND:  .ecxr ; kb ; dps 44c640 ; kb

FAILURE_BUCKET_ID:  STATUS_BREAKPOINT_80000003_FileMaker_Pro.exe!Draco::ScriptStep::operator=

BUCKET_ID:  X64_APPLICATION_FAULT_STATUS_BREAKPOINT_ZEROED_STACK_filemaker_pro!Draco::ScriptStep::operator=+dbd2d

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:status_breakpoint_80000003_filemaker_pro.exe!draco::scriptstep::operator=

FAILURE_ID_HASH:  {8c846d81-3b33-79bd-ca1a-d66102ac2d0a}

Followup: MachineOwner
---------

Workaround

None... :-(

Outcomes