1 Reply Latest reply on Feb 24, 2011 8:26 AM by TSGal

    Crash loading database. Even Sample DB

    KeithTscherne

      Summary

      Crash loading database. Even Sample DB

      Product

      FileMaker Go

      Version

      1.1.2

      Operating system version

      Latest  Ipod Touch Version

      Description of the issue

      Every time I try to open a DB file, including the sample file, My ipod crashes back to the main screen. Just purchased yesterday(1/22/2010). Unusable as is. Looking to buy the full desktop version. Need to figure this out.

      Steps to reproduce the problem

      Open file

      Expected result

      It should open

      Actual result

      crash

      Exact text of any error message(s) that appear

      n/a

        • 1. Re: Crash loading database. Even Sample DB
          TSGal

          Keith Tscherne:

          Thank you for your post, and I apologize for the late reply.

          If you cannot open the sample file, then perhaps the application is damaged.  I would remove FileMaker Go from your iPod touch and reboot your iPod touch (to clear out any possible memory conflicts).  Next, connect your iPod touch to your Mac, launch iTunes, and move over a fresh copy of FileMaker Go.  Once the fresh copy is installed, launch FileMaker Go.  If this still fails, then try downloading a new copy from iTunes.  iTunes will see that you purchased the product, so a new one will be transferred without charge.  Then, move over FileMaker Go to your iPod touch and launch FileMaker Go again.

          If you have already found a solution, please post here so others can benefit.

          TSGal
          FileMaker, Inc.