AnsweredAssumed Answered

Crash on Launch

Question asked by RickFieldhouse on Mar 6, 2014
Latest reply on Mar 6, 2014 by disabled_ntaylor

Summary

Crash on Launch

Product

FileMaker Pro

Version

13.0.1.194

Operating system version

Windows 6.1.7601.2.1.0.768.3

Description of the issue

Installed new version on Executive Director's pc last week, and it worked fine.  Today, program will not start, and I get a generic "FileMaker Pro has stopped working" Windows error message almost immediately after trying to open the program.  I have very little information to provide clues to a possible cause and solution.
This problem persists even after the program is uninstalled and re-installed fresh.
Any suggestions on where to start attacking this problem?

Steps to reproduce the problem

Happens whenever I try to launch the application.  Occurs even after a fresh install.

Expected result

Successful launch of application.

Actual result

Application fails to launch

Exact text of any error message(s) that appear

Problem signature:
  Problem Event Name:     APPCRASH
  Application Name:     FileMaker Pro.exe
  Application Version:     13.0.1.194
  Application Timestamp:     526aac3b
  Fault Module Name:     ntdll.dll
  Fault Module Version:     6.1.7601.18247
  Fault Module Timestamp:     521ea8e7
  Exception Code:     c0000005
  Exception Offset:     0002e066
  OS Version:     6.1.7601.2.1.0.768.3
  Locale ID:     1033
  Additional Information 1:     2c8c
  Additional Information 2:     2c8ca43d8b3621310fa51c2ae5d8a985
  Additional Information 3:     69c5
  Additional Information 4:     69c580eba82bacc1260c7e1ac6912853

Outcomes