AnsweredAssumed Answered

crash upon exporting to excel

Question asked by daanvdn on Apr 11, 2009
Latest reply on Apr 13, 2009 by TSGal


crash upon exporting to excel

Description of the issue

hi,Today FM has repeatedly crashed upon exporting to excel, whether manually or scripted.According to my event-log the msvcr80.dll-module is involved.Tech Support informed me a lot of people have been experiencing trouble with this .dll. I was advised to re-install FM while disabling any real-time antivirus-software.However, this did not fix the problem.I went back to my event-log and found out that immediately before and after the FM-crash there was an error with the Windows Search Service.I've disabled this service as a whole (because killing the searchindexer.exe process is impossibly). It seems that now FM no longer crashes. This, however, creates new problems: because Windows XP requires the Windows Search Services for a whole number of applications, my systems is no longer stabile. Does anybody have any suggestion? Thanks Daan