5 Replies Latest reply on Dec 15, 2016 9:33 PM by nickeagling

    Crash when closing multiple files

    nickeagling

      Summary

      Crash when closing multiple files

      Product

      FileMaker Pro

      Version

      13 Advanced

      Operating system version

      Windows 8.1

      Description of the issue

      Filemaker crashes when closing one file when multiple files are open. It is extremely annoying - affecting productivity and has caused some file damage.

      Steps to reproduce the problem

      Have 2 or more files open.  One of them was created on FP11. On closing one of them the, the system crashes.

      Expected result

      File to close

      Actual result

      Crash

      Exact text of any error message(s) that appear

      Filemaker Pro Advanced has stopped working

      A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

      Configuration information

      why - from the forum, other people are experiencing this problem

      Workaround

      The only way I survive is to save a back-up of each file before closing. Time consuming.

      Filemaker_crash.png

        • 1. Re: Crash when closing multiple files
          Markus Schneider

          Are there any scritps fired when closing? Any scriptrriggers? Do You have FileMaker Advanced to step through the closing?

          • 2. Re: Crash when closing multiple files
            TSGal

            Dominic Eagling:

            Thank you for your post.

            There have been a couple of instances where users are closing up to 30 files at one time, and our Development and Testing departments are aware of that issue.  How many files do you have open?

            Are you able to close each file individually?  Or, does one file have the issue?

            The questions from "markus schneider" are very relevant (Thank you!).  Check to see in File Options if either the script triggers OnWindowClose or OnLastWindowClose are active?  If so, what are those scripts doing?

            TSGal
            FileMaker, Inc.

            • 3. Re: Crash when closing multiple files
              nickeagling

              I will check the script triggers.

              One thing I did not mention - my problems first started when I upgraded from windows 8.0 to windows 8.1.  

              Initially, Filemaker crashed when I tried to edit any text in a layout.  This problem disappeared after downloading and installing the latest update from Filemaker - then the crashing on closing started.

              • 4. Re: Crash when closing multiple files
                philmodjunk

                As you probably know, a damaged file can cause crashes and crashes can damage your file. So for both reasons, make sure to use Recover to check your files for damage after such a crash.

                • 5. Re: Crash when closing multiple files
                  nickeagling

                  Hi, by chance i discovered a solution, and have not had any problems since.

                   

                  Here is how I did it. 

                  1. Right click the Filemaker Pro Advanced icon on the desktop and select "Properties"

                  2. Select the "Compatibility" Tab

                  3. tick the Compatibility Mode box, and select operating system from the drop-down menu, then click "OK"

                  4. all done.