1 Reply Latest reply on Jul 17, 2009 9:33 AM by TSGal

    Crash when printing to PDF or network printer

    HWalters

      Summary

      Crash when printing to PDF or network printer

      Description of the issue

      Please help!  We have 4 separate databases that we use.  I have to create PDF's of each of them.  When I select the records I want to PDF, I click on print to PDF.  FileMaker Pro.exe gives me an error:  AppName:  FileMaker Pro.exe App/Ver: 10.0.1.92 ModName:lan63au.dll ModVer: 0.3.0.0 Offset: 0001a1b9 I also tried to just print the records to the network printer and FileMaker also shuts down with an error message. Any suggestions?

        • 1. Re: Crash when printing to PDF or network printer
          TSGal

          HWalters:

           

          Thank you for your post.

           

          I don't have an immediate answer, but I need to ask a few questions to help narrow down some possible causes.

           

          Pull down the File menu and select "Save/Send Records As -> PDF...".  Give it a dummy file name and save to the desktop.  Does any error occur?

           

          If not, try opening this file with Adobe Acrobat Reader (or an application that opens PDF files) and print.  Any problem?

           

          This will help me narrow down printer versus network versus FileMaker Pro. 

           

          TSGal

          FileMaker, Inc.