2 Replies Latest reply on Apr 2, 2010 3:49 PM by (O_O)

    Crashing from remote host

    Oojamaflip

      Summary

      Crashing from remote host

      Description of the issue

      We run a fairly modest newsletter subscription database for some high value newsletters.To avoid potential misuse and also for secure back-up we have this hosted with a specialist third party.Users (there are only two) access via a simple click of an icon on their desktop. Increasingly the users have suffered from crashes of the service which do not appear to be related to any single activity or action. We are using Filemaker Pro 10. One Apple computer is using system 10.4.11 and one is using 10.5.8. The host reports that his (mirrored) servers are not reporting problems for other clients. The office is hardwired (only 30m distance) to an ISP with direct fibre link. Any ideas as to what is our problem. Thank you

        • 1. Re: Crashing from remote host
          TSGal

          Oojamaflip:

           

          Thank you for your post.

           

          Have the users select "Open Remote" from the File menu and enter the IP address and file name manually.  Are they then able to access the file?  If so, then double-check the icon and make sure the script being used is opening the correct file.

           

          If it still doesn't work, then make sure the Admin Console is responding.  If not, then you may have to reboot the server.

           

          Any other information you can provide may be helpful.

           

          TSGal

          FileMaker, Inc.

          • 2. Re: Crashing from remote host
            (O_O)

            If you could also post your crash log it may help figure out what the issue may be.

             

            You can find the one that pertains to FileMaker in the /Users/<user>/Library/Logs/CrashReporter/

            It should say something like com.filemaker...

             

            Just to note, be sure not to back up the live file that is being hosted, but to save a backup copy.