2 Replies Latest reply on Apr 28, 2014 1:50 PM by TSGal

    Data entered into linked fields disappears

    JosephKopera

      Summary

      Data entered into linked fields disappears

      Product

      FileMaker Go

      Version

      12.0.8

      Operating system version

      iOS 7.1

      Description of the issue

      After entering data in fields to a linked table in a different *.fmp database from a custom layout in a host database, the data is missing from both the layout and the linked (destination table).

      This occurs in different fields and with different linked tables.

      In other words, data does not get saved to fields in linked destination tables via layout of host database.  When returning to FMGo from another app, or returning from a different record, previously entered data in linked table is missing.

      User unsure of when / how FMGo decides to "automatically" save data entered into fields in linked tables via layout in a host database.

      Any insight appreciated.

      Steps to reproduce the problem

      Appears to occur randomly but with some frequency.

      Cannot figure out user behavior that triggers data not being saved.

      Tried re-entering some data into fields and data was saved.

      Do not know if data is not saved because phone is put into sleep mode or navigating to other app before adding a new record.

      Expected result

      That entered data would show up in linked table after navigating to new record and/or returning to FMGo from another app.

      Actual result

      entered data is missing both from host database layout view and from linked table.

      Configuration information

      n/a

      Workaround

      n/a

        • 1. Re: Data entered into linked fields disappears
          philmodjunk

               As a trouble shooting step, make sure that a commit records is being performed to actually "save" the new data back to the database. This can be done via a script or by tapping a blank area of the layout.

          • 2. Re: Data entered into linked fields disappears
            TSGal

                 Joseph Kopera:

                 Thank you for your post.

                 Does this issue occur after long period of use?  If you relaunch FileMaker Go, open the file, are you then able to save the data in the related table?

                 Is it possible you have lost connection with the host?

                 Does this issue also occur with local files?

                 Any other information you can provide may be helpful in narrowing down the possible causes.

                 TSGal
                 FileMaker, Inc.