4 Replies Latest reply on Oct 28, 2013 12:21 PM by philmodjunk

    Database Unresponsive, Console Shows Multiple Logins for Same Users

    AlannaClare

      Summary

      Database Unresponsive, Console Shows Multiple Logins for Same Users

      Product

      FileMaker Server

      Version

      12.0.4.405

      Operating system version

      Windows Server Enterprise 2007 SP2

      Description of the issue

      Users begin to complain that the database is unresponsive, particularly when they go from one table to another. When we check the admin console, we can see that users have multiple logins, because they have exited and then tried to log in again, only to find that the database is still unresponsive. We have to reboot the server. We have done file recoveries, to no avail. It used to happen only once in a great while, and we were hopeful that upgrading to v12 would solve it. However, it seems to have gotten worse. Happened with one database twice yesterday, and a different one, on a different server, today.

      Steps to reproduce the problem

      Do not know the steps to reproduce.

      Expected result

      We expect the databases to run smoothly and respond promptly.

      Actual result

      They do not, and users get frustrated, logging out and back in multiple times.

      Exact text of any error message(s) that appear

      No error messages, just blank screens or hourglasses

      Workaround

      Rebooting the physical server is the only "fix" we have found. It doesn't always last long.