AnsweredAssumed Answered

Database Unresponsive, Console Shows Multiple Logins for Same Users

Question asked by AlannaClare on Oct 25, 2013
Latest reply on Oct 28, 2013 by philmodjunk

Summary

Database Unresponsive, Console Shows Multiple Logins for Same Users

Product

FileMaker Server

Version

12.0.4.405

Operating system version

Windows Server Enterprise 2007 SP2

Description of the issue

Users begin to complain that the database is unresponsive, particularly when they go from one table to another. When we check the admin console, we can see that users have multiple logins, because they have exited and then tried to log in again, only to find that the database is still unresponsive. We have to reboot the server. We have done file recoveries, to no avail. It used to happen only once in a great while, and we were hopeful that upgrading to v12 would solve it. However, it seems to have gotten worse. Happened with one database twice yesterday, and a different one, on a different server, today.

Steps to reproduce the problem

Do not know the steps to reproduce.

Expected result

We expect the databases to run smoothly and respond promptly.

Actual result

They do not, and users get frustrated, logging out and back in multiple times.

Exact text of any error message(s) that appear

No error messages, just blank screens or hourglasses

Workaround

Rebooting the physical server is the only "fix" we have found. It doesn't always last long.

Outcomes